IT-Service-Management mit dem SAP Solution Manager
German, Robert Jacob, 2016Product details
In this book, you will learn how to standardize IT services using the SAP Solution Manager, quickly address issues, and document problem resolutions. You will become familiar with the functions and configuration of IT service management in Release 7.2 - from incident management to problem management and administration. Benefit from the authors' experiences from numerous customer projects and training sessions. With this book, you will always have your IT infrastructure under control!
Contents:
- Migration to SAP Solution Manager 7.2
- IT Infrastructure Library (ITIL)
- Monitoring, Alerting, and Reporting
- Utilizing Time Tracking
- Setting Up a Service Catalog
- Configuration Management Database
- Problem Management
- Requirement Management
- Service Request Management
- Incident Management
- New SAP Fiori Interfaces
- Configuring CRM Web UI
- Administration and Maintenance
- Email.
Language | German |
Author | Robert Jacob |
Year | 2016 |
Number of pages | 480 |
Book cover | Hard cover |
Item number | 7611657 |
Publisher | Rheinwerk |
Category | Reference books |
Release date | 28.12.2016 |
Language | German |
Author | Robert Jacob |
Year | 2016 |
Number of pages | 480 |
Edition | 2 |
Book cover | Hard cover |
Height | 240 mm |
Width | 168 mm |
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