About this book Create quotes and invoices, manage customer orders, maintain master data, and much more: This book guides you through the entire sales process in the SAP system. Detailed step-by-step instructions, screenshots, and numerous examples demonstrate how it works. A variety of exercises invite you to test and reinforce your knowledge. It couldn't be clearer: With the new 30 video tutorials accompanying the book, totaling nearly two hours of runtime, you can follow every click in the system for important tasks live— even without your own system access. Content includes: Maintaining master records, creating quotes, entering and modifying customer orders, capturing inquiries and quotes, processing deliveries, booking goods issues, issuing invoices, and requesting credit notes.