Unexpected reactions, strong emotions, blockages, and confusion are regular challenges for mediators. Role-playing allows participants to experience these situations firsthand and practice a professional approach. How do I act in these specific scenarios? Which tools resonate with me? What feelings and resistances do I encounter as a participant in the process? In this book, Sabine Zurmühl has compiled ten real case scenarios and guidelines from her extensive experience as a practicing mediator and trainer. The author has been living, teaching, and mediating in Berlin and the surrounding area for over 18 years.