In the machinery of companies, conflicts do not have to be cost drivers; they can be an opportunity. When properly managed and addressed, conflicts can be defused in advance and utilized for the advancement of the organization. The book presents the approach of "system design," which combines mediation, organizational development, systemic consulting, and coaching. With methods for communication, conflict diagnosis, and project management, as well as tools such as escalation mechanisms, it also provides a practical toolkit for optimal conflict management.