Care organizations that want to be successful in competition must give special importance to quality management. In all strategic planning and daily operations, they must keep the interests, demands, and needs of their customers clearly in mind. The quality of services depends on individual processes. Therefore, organizational structures and operational workflows need to be reconsidered entirely. Only by planning and implementing processes effectively and efficiently can customer and partner satisfaction be achieved. However, the process-oriented thinking and the implementation of process-oriented management systems in care organizations are progressing only slowly. Often, even basic knowledge of terminology, application, and objectives is lacking. This is precisely the gap that the manual fills: it provides a fundamental insight and A.