As of January 1, 2004, all care facilities must have a functioning quality assurance system and be able to present it, as stipulated by the Care Quality Assurance Act. This cannot be achieved without individually tailored procedural instructions. This book provides the tools to understand the purpose and function of these procedural instructions. What has previously only been learned through expensive and time-consuming training is presented in this guide in a clear, practical, and customizable manner. The author presents a complete system of interconnected procedural instructions for various service areas. He provides information on the legal foundations and regulations. Based on this, anyone can create their own procedural instructions.