"What do you want from me? Nothing has ever happened to me here!" or "You have no right to tell me anything!" are bold statements that safety officers often hear. To fulfill their tasks even in critical situations without compromising on expertise or causing personal friction, communication is the key factor. This guide vividly illustrates how safety is communicated and how responsible safety officers can effectively use their most important tool - personal conversation - in various situations. Renate Mayer presents strategies for discussions with executives or resistant colleagues, demonstrates how to show sensitivity, especially when dealing with personal issues or psychological stress, and explains how to end unsuccessful conversations without losing face.