"Difficult Employee Conversations" is an excellent collection of everyday conversation situations in the workplace and provides detailed descriptions of all types of discussions that supervisors occasionally conduct:

• Conversations for selecting candidates
• Return-to-work discussions (e.g., after a long illness)
• Motivation, appraisal, personnel development, and career conversations
• Conversations in unexpected workplace situations
• Employee discussions (e.g., complaints, conflict resolution)
• Conversations about issues with supervisors and colleagues
• Termination and separation discussions

The considerations and action suggestions are based on the author's decades of experience in managing various employees and on numerous behavior training sessions and coaching with individuals and groups.

The book offers easily understandable and practical answers to the different workplace conversation situations. It is an indispensable guide for anyone conducting employee conversations. Practical, comprehensive, clearly understandable, and scientifically grounded. The new 6th edition has been thoroughly revised and expanded.