Small talk is in demand everywhere - whether with the boss in the elevator, with customers at the trade fair, or during a sales conversation! This training book shows you how to actively start a conversation, chat confidently, and skillfully use the information you gain. With many exercises and tips, you will learn how to overcome inhibitions or self-doubt, choose the right topic, and make a good impression on your conversation partner. Join the conversation: even the next small talk can take you a big step forward! Contents: How to find the right conversation opener. Topics that will resonate well in any setting. How to handle critical situations. Rhetorical tips for every occasion. The ten most common small talk killers. Stimulating exercises for your personal training.