Der Mythos vom König Kunde
German, Alexander Haubrock, Sonja Öhlschlegel-Haubrock, 2015More than 10 pieces in stock at supplier
Product details
The topic of customer orientation is a perennial issue. There are plenty of complaints about the lack of service mentality in Germany. The authors take a new perspective on the subject. Their approach is surprising: customer orientation can only be realized when the customer is no longer idealized as the king. The service paradises of the USA and Japan serve as a comparison.
topic | Social sciences |
Language | German |
Author | Alexander Haubrock, Sonja Öhlschlegel-Haubrock |
Year | 2015 |
Number of pages | 124 |
Book cover | Paperback |
Item number | 8236513 |
Publisher | Springer |
Category | Reference books |
Release date | 3.4.2018 |
topic | Social sciences |
Language | German |
Author | Alexander Haubrock, Sonja Öhlschlegel-Haubrock |
Year | 2015 |
Number of pages | 124 |
Book cover | Paperback |
CO₂ emissions | 0,35 kg |
Climate contribution | EUR 0,12 |
Product Safety |
30-day right of return if unopened
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Source: Galaxus- 1.Rheinwerk0 %
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Source: Galaxus- 56.Orell Füssli1,1 %
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