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Dienstleistungserlebnisse als Erfolgsfaktor in Kino- und Unterhaltungscentern

German, Elisabeth Laas, 2012
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Product details

Elisabeth Laas focuses her work on the empirical analysis of the servicecape from the consumer's perspective and seeks to determine which variables of the servicecape have an experiential impact in the cinema and entertainment industry. This opens up opportunities for concrete practical conclusions and derivations for strategy adaptation in practice, as well as for setting more meaningful goals and better planning of measures in the cinema industry based on empirically verified research results.

Key specifications

topic
Social sciences
Language
German
Author
Elisabeth Laas
Year
2012
Number of pages
300
Book cover
Paperback

General information

Item number
7957577
Publisher
Springer
Category
Reference books
Release date
7.3.2018

Book properties

topic
Social sciences
Language
German
Author
Elisabeth Laas
Year
2012
Number of pages
300
Book cover
Paperback

Voluntary climate contribution

CO₂ emissions
0,35 kg
Climate contribution
EUR 0,12

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Product Safety

14-day cancellation right
30-day right of return if unopened
24 Months statutory warranty
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  • 1.Rheinwerk
    0 %
  • 1.S.Fischer
    0 %
  • 1.Springer
    0 %
  • 1.Stämpfli
    0 %
  • 1.Ullstein
    0 %

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Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Galaxus
  • 56.Orell Füssli
    1,1 %
  • 56.Penguin Random House
    1,1 %
  • 56.Springer
    1,1 %
  • 60.An der Ruhr
    1,2 %
  • 60.Don Bosco
    1,2 %
Source: Galaxus