"Flexible Shift Planning in the Service Industry" is a professional book that addresses the challenges and solutions in workforce scheduling within the service sector, particularly in healthcare. The book begins with an analysis of the current situation in hospitals, emphasizing the need for effective personnel planning. It discusses the complexity of shift scheduling for medical staff, taking into account individual preferences and the necessity to respond to variable demands. The research aims to improve the efficiency of workforce scheduling to enhance both employee satisfaction and productivity. The book offers valuable insights into the economic conditions and challenges faced by the healthcare sector and presents innovative approaches to optimize shift planning.