Rising cost pressures and the need to improve efficiency have become a reality for healthcare employees. Many institutions must optimize their workflows while simultaneously enhancing the quality of their services. The book explains the fundamentals and selected methods of process management that can be applied in healthcare facilities. The focus is on cross-departmental documentation, analysis, and optimization of processes in healthcare with the aim of increasing transparency and improving effectiveness and efficiency. Through case studies, the use of modern information and communication technology as a tool for process improvement is illustrated. Numerous review questions and exercises make this work a valuable companion.