Mediation is a proven method for conflict resolution that you can apply yourself. This essential guide clearly illustrates the path from problem to solution using concrete examples from practice. The fundamental principles of this process, as well as the procedure according to the phase model and the communication techniques, are explained in an understandable way. Additionally, other methods for conflict management alongside mediation, along with their advantages and disadvantages, are described. Furthermore, it addresses further questions regarding mediation training and the search for suitable mediators, while also highlighting the limitations of the process.