Optimization - a perennial topic: IT organizations possess a wealth of foundational information. But how is this transformed into usable processes? How are they structured and interconnected, what interfaces need to be considered, and how does the overall process structure present itself? This must be reworked for each IT organization. The author demonstrates the optimal working method using a hypothetical IT company. Based on numerous practical projects, he designs a detailed process model. The enclosed large graphic, which illustrates around 75 processes and their interconnections, serves as a template for your own conceptualization.