This management manual and textbook introduces the theoretical basics of process management and provides a procedural model for process innovation. The procedural model allows for the development of customer-oriented processes in a structured manner and for their design to meet changing requirements. This textbook has been recommended and developed for university courses in Germany, Austria, and Switzerland. It enables readers to understand and apply the seven-phase procedural model for process innovation to design and implement innovative processes. Exercises and review questions test understanding of the theoretically acquired knowledge.