Your data. Your choice.

If you select «Essential cookies only», we’ll use cookies and similar technologies to collect information about your device and how you use our website. We need this information to allow you to log in securely and use basic functions such as the shopping cart.

By accepting all cookies, you’re allowing us to use this data to show you personalised offers, improve our website, and display targeted adverts on our website and on other websites or apps. Some data may also be shared with third parties and advertising partners as part of this process.

Legal noticePrivacy notice

Produkte und Services vom Kunden aus denken

German, Reinhard Ematinger, Sandra Schulze, 2018
Price in EUR including VAT
Ratings
Delivered between Wed, 10.6. and Fri, 12.6.
More than 10 pieces in stock at supplier
Free shipping starting at 30,–

Product details

In this essential guide, Reinhard Ematinger and Sandra Schulze help you think from the customer's point of view with structure and speed. They encourage you to view your good ideas for products and services less from their functions and features and more from the potential customer's perspective. Actual case studies will guide you through this process, and appropriate questions will support you in transferring and implementing these concepts into the reality of your organization.

Key specifications

Subtopic
Management and leadership
Language
German
Author
Reinhard Ematinger, Sandra Schulze
Year
2018
Number of pages
61
Book cover
Paperback

General information

Item number
7821524
Publisher
Springer
Category
Reference books
Release date
29.3.2018

Book properties

Subtopic
Management and leadership
Language
German
Author
Reinhard Ematinger, Sandra Schulze
Year
2018
Number of pages
61
Book cover
Paperback

Voluntary climate contribution

CO₂ emissions
0,35 kg
Climate contribution
EUR 0,12

Legal Notice

Product Safety

14-day cancellation right
30-day right of return if unopened
24 Months statutory warranty
Legal concerns

Compare products

Goes with

Reviews & Ratings

Statutory warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Galaxus
  • 1.Rheinwerk
    0 %
  • 1.S.Fischer
    0 %
  • 1.Springer
    0 %
  • 1.Stämpfli
    0 %
  • 1.Ullstein
    0 %

Statutory warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Galaxus
  • Springer
    Not enough data
  • An der Ruhr
    Not enough data
  • Anaconda
    Not enough data
  • Ariston
    Not enough data
  • Avery Publishing Group
    Not enough data

Unfortunately, we don't have enough data for this category yet.

Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Galaxus
  • 56.Orell Füssli
    1,1 %
  • 56.Penguin Random House
    1,1 %
  • 56.Springer
    1,1 %
  • 60.An der Ruhr
    1,2 %
  • 60.Don Bosco
    1,2 %
Source: Galaxus