The book aims to critically observe and describe the development conditions of service productivity in companies from a systems theoretical perspective, combined with a new application of methods for empirical systems theory. Jürgen Daub examines the extent to which communication conditions play a role in the development of service productivity, which development conditions need to be considered from a systems theoretical perspective, and how the empirical method of "thick description" by Clifford Geertz can be applied as "systems theoretical empiricism.".