From the internationally bestselling author who deals with difficult people, this book offers groundbreaking research findings and relatable examples that provoke thought and are often humorous. It is an essential resource. Finally, someone has provided clear steps to reject, devalue, distract, and disarm the nuisances that burden our lives. Even better, that someone is Bob Sutton, who ensures that the information is useful, evidence-based, and enjoyable to read. This book would have been invaluable for dealing with the full range of difficult individuals encountered in the workplace. Interacting with such people, whether at work or elsewhere, can hinder performance and affect well-being.