Study paper from 2011 in the field of Media/Communication - Theories, Models, Concepts, Munich University of Applied Sciences, course: Cooperative Conversation Management, language: German. This paper explains the communication model "Four Sides of a Message" by Friedemann Schulz von Thun and illustrates what exactly happens when people communicate with each other. It examines the four aspects of a message according to Thun and introduces the concept of the "four-eared receiver." Communication is undoubtedly one of the most complex and important skills of humans. Unfortunately, successful interpersonal communication is often not the norm. To understand why disturbances and, consequently, conflicts frequently arise, one must comprehend what exactly occurs during communication.