Resolve conflicts with confidence. Workplace conflicts and successful solutions: This practical guide shows how to avoid conflicts, mediate between the parties involved, and, if necessary, resolve disputes using labor law tools. The book serves as a helpful companion for managers at all stages of a conflict. Through practical cases that run throughout the book, the approaches are made clear. The guide is written by experts and presents proven strategies for resolution: - Typical conflict cases in companies: How to analyze and respond correctly - The role of the manager: How do hierarchies affect the situation? - Mediation and labor law: Proven strategies in case of disputes. For anyone who has recently gone home in the evening pondering, grinding their teeth, or harboring resentment due to a workplace conflict.