"A sentence can change a life" - many people have experienced this. But how can one have the right word or the appropriate sentence ready for someone who needs it? Serious and important concerns are often communicated in hospices, hospitals, or nursing homes in passing, "between door and frame." Often, a person in these circumstances does not have much time left to address their problems. It is essential to recognize this situation and respond with attentive and focused listening. This is where Heiderose Gärtner-Schultz comes in with her compact consulting approach. What do we need to know about people, and how can we develop this supportive intention? This concept for short-term counseling fosters sensitivity and provides practical assistance for dealing lightly, in the best sense of the word, with seemingly difficult issues. Counseling concepts from brief therapy.