Everyday working life repeatedly confronts people at all levels of the hierarchy with difficult decisions and insoluble tasks. Tasks have to be completed in the shortest possible time - without, of course, compromising on quality: private life calls for work to be limited, but meeting deadlines demands further overtime. Complex cases are confronted with scarce resources: what is needed to meet one's own demands or external targets is simply not available. Unprepared, the confrontation with such dilemmas often leads to cynicism, feelings of guilt, paralysis or frustration. Based on numerous case studies, the book offers navigation help through the jungle of professional dilemmas. Why are dilemmas so common in everyday working life? To which individual and interpersonal dynamics do they invite? How can self-effectiveness be.