The market is making its way into public administration. Instead of fulfilling public tasks from a legal standpoint, the services provided by mainly municipal authorities are viewed as products that must prove themselves in the market. This new management model could potentially replace the traditional bureaucratic model in the long term. Florian Hoopmann describes how the consensus for this reform movement emerged and how far the new management model has been implemented in public administrations. He does not limit himself to individual reform instruments but outlines the impact of the holistic reform process. His precise and comprehensible presentation makes this book a reliable guide for administrative staff, as well as for students and social and administrative scientists.