The book presents IT-supported knowledge management in practice, illustrating how it can be implemented and professionally lived, for example, in the introduction of call centers, help desks, or internal company knowledge portals. It showcases concrete project experiences and derived approaches that serve as a guide for the successful interplay of technology, organization, and people. It offers consolidated and up-to-date knowledge for practical use: project methodologies, checklists, requirement catalogs, sample presentations, as well as a comparison of suitable IT tools.