This book provides aspiring and experienced IT managers with comprehensive and up-to-date practical knowledge to address the urgent issues faced by a CIO. The current top items on their agenda include: - How can the value contribution of IT be demonstrated or proven? - How can a goal-oriented business/IT alignment be achieved? - How can complexity be managed effectively? - What does the right sourcing strategy look like? - How can the best employees be recruited and retained? Experienced IT managers from renowned companies present their solutions to these questions and offer helpful tips for practical implementation.