For managers, IT is often a mystery. IT is merely a means to create value for them. However, this is precisely why they need a basic understanding of IT and its current developments. Who could drive a car without knowing how to control it and how it fundamentally works? Written by two experienced management consultants, the book provides a clear insight into today's and tomorrow's IT. Service-oriented organizations, metrics-based management, maturity levels, and technological advancements are just a few of the topics covered. Parallels to everyday life and business, along with practical examples, make the English-dominated IT jargon comprehensible. This way, managers can align their IT with the company's requirements and enhance the value contribution of IT.