How should a leader handle employees in conflict situations? Team developer Ursula Beckmann explains why certain situations or employee behaviors are perceived as problematic. She clarifies the connections between leadership, communication, and motivation. As a PDL or WBL, you will learn how to question, categorize, and investigate the possible causes of challenging employee behavior. You will benefit from numerous practical tips for conducting conversations in specific situations within elderly care. This will make it easier for you to change undesirable behavior through appropriate measures and successfully defuse conflicts.