Many changes in operational work contexts and internal company communication are related to the introduction of digital information and communication media. The newly acquired information technology capabilities for managing and controlling workflows are accompanied by a formalization of decision-making processes and directive structures. At the same time, new forms of informal cooperation become possible. The same applies to new digital communication media such as email, intranet, and instant messaging. For internal communication, they offer new opportunities for formalization, for example, in reporting systems. On the other hand, they provide new electronic forms of informal exchange, which can shorten official channels and bypass responsibilities.