The Consumer Dispute Resolution Act is in effect! Implementing the directive on alternative resolution of consumer disputes (ADR Directive), the new Consumer Dispute Resolution Act (VSBG) has been in force since April 1, 2016. The new law requires every entrepreneur who uses general terms and conditions or maintains a website to inform about the possibility of such a procedure. Numerous companies will make use of this alternative dispute resolution. Lawyers, courts, consumer organizations, and businesses can inform themselves about the specific impacts of the new regulations and clarify the foreseeable disputes regarding this so-called new "parallel universe in the legal protection system," for example: Which contracts are included besides sales and service contracts? Which entrepreneurs are affected, and who can access private dispute resolution in what way?.