This volume of the professional literature for the field of "Claims and Benefits Management" addresses the topics of an elective module in the further training for specialists in insurance and finance in the area of "Core Business Processes." It builds on the volume "Property Insurance for Private and Commercial Clients" from the "Product Management" section. The 2nd edition has been thoroughly revised and adapted to the policy frameworks "Proximus 3" and "Proximus Commercial Clients 1." In the area of "Claims and Benefits Management," the ability to assess complex claims and benefit cases in terms of their basis and scope is to be demonstrated, as well as the capacity to carry out the settlement or rejection. Legal regulations are to be applied, operational processes taken into account, and the interests of clients and insurers weighed.