Key figures and key figure systems demonstrate whether the use of quality management increases the profitability of a company. The book shows how to identify the right strategic and operational key figures and implement them as control variables. This allows for targeted planning, management, and control of quality and profitability throughout the entire value chain. In addition to various evaluation methods and models, the book also presents the specific approach, practical implementation, and the benefits achieved.

Highlights:

• Successfully assess the use of quality management
• Plan, manage, and control in a targeted manner
• Secure sustainable success
• Description and application of a simulation model for the economic evaluation of QM systems
• With comprehensive practical examples
• Bonus: E-book included.