Communication is the central theme in human resources. Insensitive and unreflective communication often leads to misunderstandings and conflicts within the company. These can not only have negative effects on the work atmosphere and productivity but can also result in employees resigning. Anke Fröchling and Myrna Stuckert present selected models from communication psychology and apply them to HR work. Through concrete situations, they address typical challenges that arise in written and verbal communication in the HR field. Their book offers practical tips, checklists, and real-life examples. This enables team leaders and HR staff to handle conversation situations and texts with respect and empathy.

Contents:

• Utilizing models for HR work: nonviolent communication (NVC), DISG personality model, inner team, etc.
• Reflection and development of a respectful inner attitude
• Understanding the interests and needs of different hierarchical levels
• Communicating and implementing HR strategies convincingly
• Appreciative communication in recruiting: requirement profiles, job advertisements, interviews, correspondence, contracts, and onboarding
• Situational leadership, appreciative feedback, employee evaluations, and team development
• Respectful separation from employees: warnings, separation conversations, references

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