Recognizing, resolving, or avoiding conflicts from the outset. Conflicts inevitably arise in professional life – whether you disagree with your boss or colleagues or clash with a coworker. This book provides self-help guidance for resolving these conflicts. The author demonstrates how to understand, defuse, and ideally resolve conflicts with your colleagues or as a supervisor between employees. You will learn how to perceive yourself and others consciously, communicate clearly, and address the needs of your conversation partner. This way, you can find solutions that consider everyone's interests. If that is not possible, the book also shows how to resolve conflicts with a mediator.