The large toolbox from NLP helps people communicate effectively, bring about positive changes, and achieve their goals more easily. Lynne Cooper explains how you can improve your professional performance and that of your employees using NLP. Exercises and checklists show you how to sharpen your perspective, how to better reach your employees and colleagues through your behavior and language, and how to handle difficult people more easily. Thanks to NLP, you will become more flexible, open, and confident in your profession.