The learning and workbook for medical assistants is tailored for action-oriented teaching in vocational schools and trains patient support in English. The focus is on typical communication situations encountered in everyday practice in the areas of administration, diagnosis, and therapy. Each chapter begins with a sample dialogue that can be listened to on the audio CD. Questions about the audio content help develop listening comprehension. Following this, medical information is deepened, and vocabulary and text security are practiced through methodically varied tasks. The conclusion consists of a prompt to create a dialogue independently. The task provides assistance, ensuring that even students with lower language proficiency can manage the dialogue exercise. This is complemented by the interplay of audio texts and reading materials.