Question about Tefal Multicooker 45 in 1

7 months ago

Hello, we have received a multicooker, but why has the original Tefal packaging been opened? There is also a REF code on the packaging. Is this refurbished? I have bought a new product. How can a new product be opened?

7 months ago

Please report your situation to our customer service so that they can check your order and provide you with information about the product you have received. https://www.galaxus.ch/help

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Question about Tefal Multicooker 45 in 1

Hello, we have received a multicooker, but why has the original Tefal packaging been opened? There is also a REF code on the packaging. Is this refurbished? I have bought a new product. How can a new product be opened?