Question about Tefal Multicooker 45 in 1

10 months ago

Hello, we have received a multicooker, but why has the original Tefal packaging been opened? There is also a REF code on the packaging. Is this refurbished? I have bought a new product. How can a new product be opened?

10 months ago

Please report your situation to our customer service so that they can check your order and provide you with information about the product you have received. https://www.galaxus.ch/help

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Question about Tefal Multicooker 45 in 1

Hello, we have received a multicooker, but why has the original Tefal packaging been opened? There is also a REF code on the packaging. Is this refurbished? I have bought a new product. How can a new product be opened?