I paid for this product and was waiting for it to be delivered when it becomes available. And it did become available on the promised date. But what did Galaxus do? Instead of sending the available items to the customers who have already bought it and paid, you increased the price and sold it with an immediate delivery date during a heatwave (it became available for 2 days with immediate delivery and a much higher price) and cancelled my order. This is an opportunistic business model with no respect for your customers. Very dissapointing.
David Raemy
2 months ago
In this case, we will refer you to our Galaxus Assistant, which provides direct contact options so that the problem can be checked and you can be helped accordingly.

https://www.galaxus.ch/help

Question

I paid for this product and was waiting for it to be delivered when it becomes available. And it did become available on the promised date. But what did Galaxus do? Instead of sending the available items to the customers who have already bought it and paid, you increased the price and sold it with an immediate delivery date during a heatwave (it became available for 2 days with immediate delivery and a much higher price) and cancelled my order. This is an opportunistic business model with no respect for your customers. Very dissapointing.

2 months ago

In this case, we will refer you to our Galaxus Assistant, which provides direct contact options so that the problem can be checked and you can be helped accordingly.

https://www.galaxus.ch/help

Answer

In this case, we will refer you to our Galaxus Assistant, which provides direct contact options so that the problem can be checked and you can be helped accordingly.

https://www.galaxus.ch/help

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