You have to be careful everywhere you order. You have now experienced it with Galaxus, it could have been another supplier.

Do not order from Digitec. Although I selected directly via Digitec, I had to mediate with the third party company myself, even though Digitec would have to do this directly and legally binding.
I have been a customer for years, but since the new system (select other suppliers) support has gone from 5 stars ⭐️ -> 1 star ⭐️ .
Only order from Digitec if you have to, otherwise never again!