- Crosstrainer Horizon Fitness Syros 2.0 purchased in September 2020 (With warranty extension bringIn 4 years) - After a few days, the device developed very loud and unpleasant noises. - Service case recorded in October 2020, no response from Galaxus until February 2021. - Received a postal return label for repair after multiple attempts to contact us. - The post office does not accept packages heavier than 30 kg. - Only appliances up to max. 30 kg can be brought to the branches How can I send the device back to Galaxus for repair? Suggestion: Do not offer a bring-in guarantee for such devices...

Short note/suggestion on my part, I have had an Ellypsis E3000 for 3 months. Good device, unfortunately a defect has now occurred. No on-site support available. You have to call the hotline in Germany. They suggest sending a spare part, which they assume could be defective according to the telephone diagnosis. You have to install it yourself. No onsite possibility, technician or so, even if you would pay for it. I don't want to disassemble the 80 kg unit and make it ready for shipment. What do I learn? I will never buy large appliances from an online supplier again, especially if you can't buy on-site support. Suggestion to Digitec/Galaxus: Customers like me who buy practically everything from them online should be given the opportunity to take out an on-site guarantee for large appliances or to offer a corresponding service. Should be possible with so many FINNLO by HAMMER products ;-)