General terms and conditions

As at:  November 2023

Please note: Only the German original of these General Terms and Conditions of Digitec Galaxus AG is legally binding. The English translation is provided for information purposes only and has no legal force. By accepting these General Terms and Conditions, you automatically accept the German original.

1. Scope of application

The present general terms and conditions (hereinafter "GTC") apply to all legal transactions made through the marketplace (hereinafter "marketplace" or "online shop"). On the marketplace, both Galaxus Deutschland GmbH (hereinafter "Galaxus Deutschland") and other sellers offer their products for sale in their own name and for their own account.

The registration of a customer account on the marketplace and the conclusion of legal transactions using the marketplace are permitted both for entrepreneurs within the meaning of § 14 BGB and consumers within the meaning of § 13 BGB, provided they are of legal age.

The sales contract/s is/are made between the customer and the respective seller of the goods ordered by the customer. The respective seller of a product is displayed at various points in the ordering process, in particular on the description page of a product, in the shopping cart and before the order is completed ("Seller: Mustermann GmbH"). The seller of an item is either Galaxus Deutschland or another seller (hereinafter "marketplace participants"; Galaxus Deutschland and the marketplace participants together are hereinafter also referred to as "the sellers").

Therefore, the GTC form a part of all contracts concluded between Galaxus Deutschland GmbH (hereinafter “Galaxus Deutschland”) and customers that govern the former’s delivery or service. Adverse or conflicting terms of the customer will not be recognised.

Galaxus Deutschland and the marketplace participants reserve the right to change these GTC at any time. The applicable version of the GTC at the time the order was placed shall apply.

2. Presented products and services in the online shop

The products and services described and presented in the online shop are exclusively aimed at customers with a delivery address in Germany; purely digital products and services described and presented in the online shop are exclusively aimed at customers with a delivery address in Germany. It is possible to use a different invoice address. Customers with a delivery address resp. who live in other member states of the European Union, Switzerland or Liechtenstein may only order from the according country-specific website of Galaxus Deutschand or Digitec Galaxus AG, for which separate conditions apply. No VAT refund is offered by Galaxus Deutschand for goods independently shipped to third countries.

The presented products and their descriptions apply for as long as they can be found through the search engine in the online shop and/or while stocks last.

3. Contract conclusion

By entering an order via the shopping cart in the online shop, the customer is making an offer to purchase the content of the respective shopping cart to Galaxus Deutschland or the respective marketplace participant. The receipt of an order is confirmed to the customer by automatic e-mail from Galaxus Deutschland (order confirmation). The order confirmation does not confirm an acceptance of the customer’s purchase offer but merely confirms the receipt of the order and the further processing thereof by the respective seller.

The contract between the respective seller and the customer comes into existence with the shipment confirmation of the goods. Where, exceptionally, the customer should not receive a shipment confirmation, the contract comes into existence as soon as he or she receives the goods. If goods from one order are shipped separately, each shipment confirmation or the respective receipt of the goods constitutes a contract between respective seller of the individual goods and the customer. The sellers are entitled to carry out partial deliveries unless these constitute an undue disadvantage of the customer.

Regardless of the cancellation right pursuant to point 4, the customer may cancel his or her Galaxus Deutschland order free of charge provided that the respective shipment confirmation has not yet been received. This cancellation right does not apply to orders placed with marketplace participants.

For all product orders with a minimum age requirement of 18 (particularly for alcohol and tobacco products), the customer confirms compliance with the legal provisions by placing the order.

Orders exceeding conventional household amounts may be rejected without justification.

4. Consumer cancellation right

Customers who place an order with Galaxus Deutschland or marketplace participants as consumers within the meaning of Section 13 of the German Civil Code (BGB) are entitled to the statutory consumer cancellation right pursuant to Sections 4.1 to 4.3 below. Clauses 4.1 to 4.3 shall not apply to customers who are entrepreneurs within the meaning of § 14 BGB.

4.1 Cancelling orders

Cancellation right information

Cancellation right

Customers have the right to withdraw from the contract within 14 days without justification.

The revocation period is

  1. within 14 days from the day either the customer or a designated third party (who is not the carrier) receives the goods;
  2. in the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately, fourteen days from the day on which the customer or a designated third party (who is not the carrier) receives the goods and
  3. in the case of a contract for the delivery of goods in several partial shipments or pieces, fourteen days from the day on which the customer or a designated third party (who is not the carrier) receives the last partial delivery or the last piece.

To exercise their right of withdrawal, regardless of whether it regards a product purchased from Galaxus Deutschland or from a marketplace participant, customers must inform us:

Galaxus Deutschland GmbH
Schützenstraße 5
22761 Hamburg

+49 (0)40 334 614 747

by means of an express declaration (e.g. sent by post, phone or e-mail) in which they state their wish to cancel the respective contract. The attached cancellation form template may be used but is not a requirement.

Customers can electronically complete and submit the cancellation form template from our website or another express declaration also on our website (in your individual customer account or by downloading the PDF cancellation form template). Should customers make use of this option, we will immediately send them a receipt confirmation (e.g. via e-mail) of the cancellation.

To exercise their cancellation right, it suffices that customers send their declaration to exercise this right before the expiry of the cancellation right.

4.2 Consequences of statutory cancellation

Should a customer cancel a contract, we are obliged to refund all payments received from him or her. This includes delivery costs (except for additional costs arising from a delivery type selected by the customer that deviates from our standard delivery). The refunds must be made without delay and at the latest within 14 days from the day on which the cancellation request was received. All refunds are made by means of the same payment methods used by the customer in the original transaction unless expressly agreed otherwise with the customer. In no event are any fees charged for the refund. We reserve the right to refuse a refund until we have either received the goods in question or proof that they have been sent – depending on which is the earlier point in time.

Customers are obliged to return or hand over the goods to Galaxus Deutschland GmbH, Odilia-von-Goch-Straße 15, 47839 Krefeld, Germany, without undue delay and in any case no later than 14 days from the day on which they notify us of the revocation of this contract, for orders placed with Galaxus Deutschland, or to the return address of the respective marketplace participant for orders placed with a marketplace participant. Details and instructions for quick and uncomplicated returning of the goods can be found in your customer account. The deadline is met if the customer sends the goods before the 14-day period ends. The respective seller bears the cost of returning the goods.

The customer must only bear the costs of any value loss if this loss was caused by unnecessary handling to check the quality, properties or functionality of the goods.

4.3 Non-existence of the cancellation right

The cancellation right does not apply to contracts

  • for the delivery of goods which are not prefabricated and for the production of which an individual selection or regulation by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • for the delivery of goods that can perish quickly or have an expiration date that exceeds in a short time,
  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery,
  • for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature,
  • for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the business has no influence,
  • for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts

4.4 Optional right of return

In addition to the statutory cancellation right, Galaxus Deutschland grants all customers an optional right of return for 100 days from receipt of the goods; all marketplace participants grant all customers this right of return for a total of 30 days from receipt of the goods. This optional right of return does in no way limit the statutory rights of the consumer nor the cancellation right as described above. Galaxus Deutschland’s Return policy applies for customers who wish to exercise their optional right of return.

5. Dates

Together with the order confirmation, the customer is either provided with a provisional delivery date or is contacted so that an individual delivery date can be arranged. Galaxus Deutschland as well as marketplace participants attach great importance to providing up-to-date and precise information on availability and delivery times in their online shop. However, production and supply bottlenecks in particular can lead to delivery delays. Therefore, the provided information on availability and delivery times does not constitute binding or guaranteed shipment or delivery dates, unless the deadline stated under the shipment options of the respective product is explicitly described as binding.

The occurrence of a possible delivery delay is governed by the legal provisions, whereas a reminder from the customer is required in any event.

6. Delivery, shipment

All delivery and collection options described in «Delivery and collection» in the online shop are available to customers ordering products and services provided by all sellers (if applicable also by way of downloading digital content).

If a delivery option is subject to a charge, this will be indicated to the customer in the order overview.

If available, Galaxus Deutschland can offer the customer the option of a fee-based delivery, in which the CO2 emissions (carbon footprint) that's generated in the value chain (from production to delivery to the customer) are fully or partially compensated by Galaxus Deutschland. The costs of carbon-compensated delivery amount to a maximum of 5% of the value of the goods in the respective order. If this delivery option is available, it is indicated to the customer in the order overview, stating the delivery costs incurred in each individual case. Galaxus Deutschland will pass on the delivery costs incurred when this delivery option is selected, in so far as they exceed the costs of the most cost-effective standard delivery, in full to third parties. The third parties use these funds to support selected environmental projects. The costs of the carbon-compensated delivery are only incurred if a sales contract is effectively concluded, but will not be reimbursed if the voluntary right of return according to § 4 para. 2 of these General Terms and Conditions is exercised and if the legal right of withdrawal is exercised, cf. § 357 para. 2 p. 2 BGB (German Civil Code). Galaxus Deutschland does not guarantee the correctness of the calculation of the carbon footprint and the delivery costs as well as additional details and promises by the respective delivery service provider or third party providers.

The customer’s delivery address must be in the EU and easily accessible by truck. If this is not the case, the customer must bear any additional costs.

Packaged goods are exclusively delivered to the front door. Bulky items are usually delivered to the place of use and at least to the kerbside. In any event, the customer is responsible to enable and guarantee access to the place of use. The customer must verify that the product fits through any entrances, for instance staircases, doors, etc. If the product cannot be transported to the place of use, the customer shall bear any additional costs.

Should the customer fail to receive the goods on the respective delivery date, even though the date was either agreed upon or announced with reasonable advance notice, because the goods do not fit through the entrance, the customer shall bear the costs of the unsuccessful delivery.

7. Product images and prices

Images of products in advertising, brochures, the online shop etc. serve illustration services and are non-binding.

All sales prices published in the online shop are final prices, which include all taxes (notably VAT). Any additional services available for a fee, such as assembly, disposal, etc., are listed separately both in the shopping cart and the invoice.

In spite of our great efforts and careful inspection, it can occur that certain products are incorrectly priced. All sellers regularly check their prices stated in the online shop. In the event that this inspection exposes an erroneous price and should the correct sales price stated in the online shop be higher than the stated price, the customer is immediately informed. Provided that the contract has not yet entered into force at this point in time, the customer may decide whether he or she wants to keep the order at the correct price or cancel the order.

The customer is informed that, due to the volume and speed at which orders are processed, it cannot be ruled out that erroneous prices are only discovered after the contract has entered into force. In other words, after the shipment confirmation has been received or the delivery of the goods has taken place. In such cases, the sellers remain fully entitled to contest the contract within the limits of the legal provisions.

8. Payment terms, reservation of ownership

The customer can choose between all payment methods listed in “Payment methods” in the online shop.

Until the sales price is paid in full, the goods remain the property of the respective seller.

9. Statutory warranty and limitation of liability

9.1 Basic provisions

Customers enjoy the statutory warranty rights.

Once the supplementary performance by way of replacement delivery has been carried out, the customer is obliged to return the original goods to the respective seller at the latter's expense and within 30 days at the latest. The return shipment of defective the defective goods must be carried out according to legal provisions. The sellers reserve the right to claim damages.

In the case of the purchase of goods with digital elements, the respective digital content or services are not provided by Galaxus Deutschland, but by the respective manufacturer. Galaxus Deutschland is also not obligated to do so vis-à-vis consumers.

The sellers, each individually, shall be liable for damages based on an intentional or grossly negligent breach of duty by the respective seller or one of its legal representatives or performing agents. In addition, the respective seller shall also be liable for negligent breaches of duty, if these affect an essential contractual obligation, i.e. an obligation which is essential for the correct fulfilment of the contract and which the customer regularly trusts and may trust to be fulfilled. The compensation for the violation of an essential contractual obligation is limited to the foreseeable, typically occurring damage.

In all other cases, the liability of the seller is excluded. The exclusion or limitation of liability for the sellers shall also apply to the personal liability of its resepvtive employees, representatives and performing agents.

The above limitation of liability does not apply to injuries to body, health and life or in case of defects after acceptance of a warranty for the quality of the respective product or in case of maliciously withheld defects.

Liability under the Product Liability Act remains unaffected.  

Any manufacturer warranties are subject solely to the terms of the manufacturer and do not establish any entitlement of the customer vis-à-vis the respective seller, unless the seller is also the manufacturer, or vis-à-vis Galaxus Deutschland. This is also the case if the respective seller or Galaxus Deutschland offers support in the processing of warranty claims.

9.2 Additional provisions for used goods

Already discounted products, which are marked in the online store as «used + tested», «as good as new + tested», or «refurbished» (hereinafter: used goods), may show signs of use, stains resulting from previous use, minor defects not or only insignificantly restricting their intended use, defects or functional limitations and similar limitations typical for used goods. These restrictions are indicated in the product details in each case. They therefore represent subjective requirements in the sense of statutory warranty rights. Customers shall carefully check the respective product details before ordering used goods in order to avoid misunderstandings.

10. Further limitations of liability

The limitations of liability available at this link apply.

11. Choice of law and place of jurisdiction, severability clause, goodwill

The legal relationships between the respective seller (Galaxus Deutschland as well as marketplace participants) and the customer are exclusively governed by German substantive law. In addition, mandatory regulations of the law of the state in which the customer is ordinarily resident apply if the customer concludes a sales contract that cannot be attributed to his or her professional or commercial activity (consumer contract).

If a customer of Galaxus Deutschland is a merchant in the sense of the Code of Commercial Law HGB, a legal entity under public law or a public sector entity with special assets, the exclusive and international place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Hamburg. However, Galaxus Deutschland is also entitled to file a suit at the customer’s general place of jurisdiction of the customer. Galaxus is neither willing nor obligated to participate in dispute resolution proceedings before consumer arbitration boards.

If a customer of a marketplace participant is a merchant in the sense of the Code of Commercial Law HGB, a legal entity under public law or a public sector entity with special assets, the exclusive and international place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is the registered office of the respective marketplace participant, which can be seen from its seller details page/imprint. However, the respective marketplace participant is also entitled to file a suit at the customer’s general place of jurisdiction of the customer. The marketplace participants are neither willing nor obligated to participate in dispute resolution proceedings before consumer arbitration boards.

Any invalidity or individual contractual provisions do not affect any other part of the contract.

In the event that these general terms and conditions are infringed by the customer and neither Galaxus Deutschland nor the respective marketplace participant take immediate action against this infringement, this does, under no legal aspect, represent a waiver but, at the most, a performance of goodwill. Therefore, Galaxus Deutschland and the respective marketplace participant continue to remain entitled to exercise any rights towards the customer in the event of a repeated infringement.


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