Hello I did purchase a wash machine from Galaxus "Hoover H-Wash 500 Professional" and would like to buy also the tumbler dryer. Which one is suitable with my washing machine, and how much delivery and installation Thank you Hendrik

  0

Hello, I am looking for a lock for a C2 pro segway scooter. The only possible attachment point is between the front wheel and the frame. I think the following item may fit but there is no indication of the diameter of the handcuff. Can you please give me this information? http://www.galaxus.ch/fr/s3/product/master-lock-serrure-de-menottes-street-cuff-100-cm-antivol-pour-velo-16785341?supplier=406802&utm_source=google&utm_medium=cpc&utm_campaign=PMax:+PROD_CH_SSC_Cluster_9(C)&campaignid=20488725263&adtype=pla&adgroupid=&adid=&dgCidg=Cj0KCQjw8p7GBhCjARIsAEhghZ0exoQX8Xn_9Q0GHTRRUhuoHoRJpFCCc4TTE9mp2S0I7vQqzGAozSoaAkk3EALw_wcB&gclsrc=aw.ds&&dgCidg=Cj0KCQjw8p7GBhCjARIsAEhghZ0exoQX8Xn_9Q0GHTRRUhuoHoRJpFCCc4TTE9mp2S0I7vQqzGAozSoaAkk3EALw_wcB&gad_source=1&gad_campaignid=19965632112&gbraid=0AAAAADmCc4PTPf1pVld7nteceha_7nmne&gclid=Cj0KCQjw8p7GBhCjARIsAEhghZ0exoQX8Xn_9Q0GHTRRUhuoHoRJpFCCc4TTE9mp2S0I7vQqzGAozSoaAkk3EALw_wcB

  0

You ask a question to customer service and after a relatively short time you get a very polite answer from a customer advisor. If you want to reply to the answer by e-mail, perhaps to find out more details, you get a generated reply asking you to use the Digitec assistant and the whole procedure starts all over again.Sorry, but what kind of stupid system is this if you can't reply directly to the customer advisor by e-mail.I've never experienced anything like it anywhere else.

+39

  50

Hello I have an iPad pro and no longer know my password from the Apple ID, nor do I have access to the registered e-mail address. How can I reset the iPad to factory settings? Thank you very much

  2

I want to banish my mobile from the bedroom. That's why I'm looking for an alarm clock with the same functions as the smartphone, different wake-up times, at least for during the week and at the weekend. Different sounds would also be good and not the shrill piping. Digital or 24-hour format. A minimalist design would also be good. No need for backlight and radio. I'm not the first person looking for this. To be honest, I'm amazed that something like this doesn't exist yet. It's actually like a minimalist I-Pod touch

  3

You can tick the delivery options: with delivery note. What does this mean?

  2

I am looking for a good camera that is particularly suitable for plant photography. It would be important that the macro shots are good, but functions such as time-lapse would also be important to me. The lighting conditions are assured due to the fact that we are dealing with houseplants. However, I would be happy if the camera also works well outdoors in uncontrolled lighting conditions, as I plan to go travelling with it from time to time to photograph plants there too. Budget is approx. 1500 - 2000 CHF for body with lens, but also less.

  0

No browser currently allows me to access https://mobile.galaxus.ch/ because your certificate has expired. I need access urgently. Will the problem be solved soon?

+7

  14

Couldn't you make a checkbox for '(without specification)' in all categories for all filters? This would make editing much easier...!

  2

When searching for different products, I noticed some brands that I don't want to buy for various reasons. If I want to filter accordingly, it's relatively tedious because I then have to select all the brands except the ones I don't want to see. The problem could be easily solved by adding a "Select all" button or link - then you could easily deselect the brands you don't want to see in the results list. This would be extremely practical not only for brands, but also for other search criteria. It would also be excellent if you could sort not only by price, but also by "price per unit". The information is there and is also displayed, so this sorting should be feasible.

  1

I have resold a device that I recently bought from you. Now the buyer says the device is not working properly and I say that it worked perfectly before I sent it. What should I do now that the buyer doesn't want the device and I won't take back a faulty device?

  1

Dear Community & Galaxus, My long shopping history at Galaxus and Digitec has allowed me to take stock over several years. What I have noticed is that I was lucky in my choice of certain products and that they last forever. But a large proportion of products are also defective after a few years or even months because of design errors or even unusable from the start because of design errors. This is frustrating and very unsustainable. - Is there a way to follow specific users with similar usage patterns and learn from their experience with products? - Is there a way to specifically find long-lasting, perfectly designed, sustainable products? Examples: - Lamp with motion sensor: was a fail from the start because it only detects movement 50% of the time. - Fitbit scale: After 1 year it says "software error", not possible to update>Trash. - Lamps for "outdoor use": 3/3 are broken after 6 months outdoors because the solar cell leaks, wires are cheapest. Thank you for your feedback!

+1

  6

Hello everyone. I would like to set up Sonos in our home. I don't have a Sonos product yet. What would you recommend for a device? Children's room / bedroom and in the living area. Is there a good starter set? Can you operate several accounts at the same time? (children's room/living room)? Thank you very much for your help. Greetings Schwingiii

  5

Hello, I'm wondering about the relevance and, above all, the morality of selling products that are banned for use in Switzerland? As a reminder, electric scooters exceeding 20km/h are banned from circulation in Switzerland. Of course, you're bound to tell me that these machines can be used on private land without being on the public highway, but that's an argument in bad faith, because we know where these vehicles end up in the end. Serious accidents are on the increase and Galaxus should ask itself whether it is responsible for some of these accidents.

+1

  16

Hello, Can anyone tell me what cable comes with the ASUS Dual GeForce RTX 5070 OC? Is there such a cable : https://www.galaxus.ch/fr/s1/product/corsair-cable-premium-124-broches-12vhpwr-600-w-pour-pcie-gen-5-avec-gaine-unique-cable-interne-pc-23494430 Thanks in advance

  2

Hello everyone. I need a new work laptop, which I can use for sound recordings (Rode microphone available, Audacity programme also) and online courses (create). Would be good if it works fast, has a long battery life and very large storage space. Budget up to 1500,-. I used to have an Acer laptop, but it no longer works with the necessary Windows 11 update. I would appreciate any detailed tips, as I don't know my way around. Thank you🫶

  3

Adding a "rising price per litre" filter would be an effective way of finding the right value for money.

  0

Is it just me or has the quality of the packaging at Digitec / Galaxus declined massively? I have been ordering from Digitec / Galaxus for a long time and the following three points have always convinced me: - Service / Support - webshop - Delivery While the first two points still apply to me, this is no longer the case at all with delivery. This statement does not refer to just one order, but to my last 6 orders, each of which was processed directly via Digitec / Galaxus and also delivered in the Digitec / Galaxus box. All these orders were delivered in boxes that were far too large and without any packaging material. As a result, all the product packaging and the carton itself showed scratches, dents and other deformations. Last example yesterday: Several hundred francs of PC components were sent loose in a much too large package together with a 1L bottle of coolant. This really provokes that the 1kg bottle damages any components in the package. The package was also taped at such an angle that the lid of the box was half open on one side. I like the idea of using less packaging material, but not to the extent that it cannot be guaranteed that the products will arrive without damage. Of these orders, one product was delivered damaged (which was replaced by support without any problems) and otherwise the damage was only to the product packaging. Have others also had this experience or am I on a packaging bad streak?

+2

  9

Are there no white boards that can be mounted on a VESA monitor arm?

  0

Why are office supplies so incredibly ugly? Do people not like beautiful workplaces or do manufacturers simply have no aesthetic sensibility?

  3

Hello, I bought a smartphone but my order did not arrive. This is not the first time this has happened. The post office often leaves the parcels on the doorstep or on the letterbox. As everyone knows, "GALAXUS" is written in big letters on the parcels, which is a big attraction for thieves. Who had the same problem? LG

+16

  29

Is there a 500W scooter with an airlock function and removable battery? Unfortunately, the Galaxus filter is still expandable in this respect...

  0

Hi, I'll try here as Salt refuses to help me. I have a Synology DS218 and recently switched to Salt - since then a connection via DDNS is no longer possible, only with QuickConnect, which is slower and in my opinion less secure. I have opened all ports for Drive and VPN in the fibre box manager, Synology has also checked this, but the ports are and remain closed. Salt writes about this: "As mentioned Salt works with the IPv6, normally purposes (like NAS), are configured for a public IPv4." I'm getting nowhere here. Fortunately, everything works via QuickConnect, but it is, as I said, slow and I would like to be able to set up the solution that suits me. There is practically nothing to be found on YouTube or the Internet about the Salt Fibre Box. Who has experience with it and knows what to do? Salt on the website still: "Functions such as access to your network via the Fiber Box and port forwarding are possible with the IPv6 protocol. If you need to set up an Internet-accessible service with a device that does not yet support IPv6, you can request activation of the public IPv4 address option (CHF 9.95/month)." I'm an amateur user and already pretty proud that I even know what port forwarding is, but my IT latin ends here, and I feel a bit left out in the cold by Salt. Or as they put it: "We offer support for all questions regarding your fibre connection as well as the devices and services included in the Salt Fiber offer (Internet, TV, fixed-line telephony) within the scope of "normal private use" in accordance with our General Terms and Conditions." So a NAS is not normal private use. Okay. Thank you! Thomas.

+13

  30

Is there an HDMI splitter that can be switched at the touch of a button? To be more precise: 1x HDMI input (Playstation 5) 2x HDMI output (PC monitor / TV) By switching function, I mean that you can choose between the two outputs at the touch of a button.

  2

Hello I would like to know if the above-mentioned product lights up all night without going out. Many thanks and best regards Esther Ornstein

  1

It is not possible to make an enquiry about an item that has not yet been delivered (order 158239705...) at Digitec Winterthur by telephone or e-mail. There is no telephone number or e-mail available to customers. This is a pity. I am now forced to physically travel to Winterthur next week to clarify the matter on site. This is not good customer service. I feel cold as a customer.

  5

How to get 10% off

+42

  64

Good morning I have had a Campinggaz grill with side burners for years. (RBS --> Radiant-Burner-System®). Now I am looking for a replacement grill that also has such a system in the budget of max. 500.- but the only grill on the Campinggaz website is too expensive at around 870.-. Does anyone have an alternative? another brand? is this even available from other brands with side burners? thanks for any advice :-)

  1

Hello community, I'm putting out an alert and I'd like to know if I'm the only one shocked by the quality of PCs from the Captiva and Avlano brands, which dominate Digitec. A few figures to start with: these two brands account for 5,170 references, or more than 84% of the "PC Gaming" range! But what's even more absurd is that less than 0.5% of this massive catalogue is actually in stock for next-day delivery. The real problem is that almost all of these machines, analysed at random, suffer from serious technical aberrations, designed to fool the unwary buyer. The pattern is always the same: The RAM is systematically sabotaged: Very often we find a single-channel configuration, which halves the bandwidth and causes a performance loss of 15 to 25% in games. A 2479 CHF PC (Captiva R89-085) sold with "1 x 64GB DDR5 5200MHz" is a technical heresy. The components are "No-Name": unbranded and uncertified power supplies (PSUs) and SSDs are installed, even on machines costing almost CHF 4,000 (Captiva R90-729). It's like playing Russian roulette with expensive hardware. Stability and security are sacrificed. Platforms are often obsolete: In 2025, PCs costing over CHF 1,000 (Captiva R88-503) are being sold on a 2017 AM4 platform, with no possibility of upgrading. My question is addressed directly to Digitec: how can your in-house expertise allow machines that are the antithesis of all good PC assembly practice to go by? It's a paradox that seriously damages your credibility. My approach is not to accuse, but to alert. So I ask you: am I the only one shocked by this situation? Is it normal for a reference brand to allow its catalogue to be dominated by thousands of phantom and technically dubious configurations? The debate is open. To end on a constructive note, there is one obvious solution: Digitec should launch its own range of 'Digitec Certified' PCs. 5 to 10 configurations, not 5000. Machines designed by your experts, totally transparent, that the community would be proud to recommend. It would be a real vote of confidence.

  5

I've replaced my Intel 8700 processor with an Intel 9700k processor, but the PC basically boots, but it beeps continuously with a red light and the system won't boot. Motherboard 8437 Z370

  6