Court confirms: Eventim influences customers when selling tickets
2.4.2025
Translation: machine translated
The ticket provider Eventim uses "dark patterns" when taking out ticket insurance. In doing so, it influences customers in an unauthorised manner.
If you want to buy tickets for events online at Eventim, you will be offered ticket insurance in the same breath - for a fee, of course. This is highlighted in colour and positioned in such a way that you could initially perceive it as mandatory. And if you decide not to take out ticket insurance, you cannot simply initiate the payment process. A pop-up window will appear and urge you to take out insurance again.
You can only continue with the purchase once you have clicked on the "I bear the full risk" button. This procedure should now be over.
The court writes that this scam deliberately creates uncertainty and fear of financial loss. This violates the European Digital Service Act (DSA) and German competition law. It influences customers and drives them to make purchasing decisions that they would not otherwise have made. This corresponds to the prohibited "dark patterns".
Eventim takes a different view: insurance is an optional but legitimate offer and the pop-up is merely a reminder. The judgement is not yet final; Eventim can still appeal to the next higher instance - the Federal Court of Justice.
What about Ticketcorner and co.
Header image: Shutterstock
I've been tinkering with digital networks ever since I found out how to activate both telephone channels on the ISDN card for greater bandwidth. As for the analogue variety, I've been doing that since I learned to talk. Though Winterthur is my adoptive home city, my heart still bleeds red and blue.
News + Trends
From the latest iPhone to the return of 80s fashion. The editorial team will help you make sense of it all.
Show all