Fairphone 5 switches itself off and has to be restarted.
Several times a day, at irregular intervals.
Who knows the problem or the solution?
- Problem has existed since commissioning (purchase 7 weeks ago, pre-order)
- Switches off if the appliance is not used for a moment
- Switch-off does not occur when the appliance is in use or the charger is connected
Tips from other Fairphone users :
- Deactivate 5G mobile network (without success)
- Remove SD card (without success)
- Replace SIM card with eSIM (without success)
- Replace battery (not possible, replacement battery apparently not yet available anywhere)
Tip from seller :
- Contact Fairphone support
Tips from Fairphone Support (after 5-6 days, in English):
- List with many measures worked through (without success)
- I would like to avoid the last point, total reset, so that I don't have to set everything up again
Before the total reset, I would insert a different battery, if available, to rule out this source of error.
First of all: I have no similar problems with the device.
There is a detailed article on the topic in the Fairphone user forum:
https://forum.fairphone.com/t...The recommendations there are probably the same as the list you received from support.
Precisely because you had the problem from the start, I would exchange the device if I were you. There is a lot to suggest that you have got a mechanically faulty device. This is annoying, but in my opinion, further tinkering will only prolong the trouble.
I hope you get a new device quickly and are as happy with it as I am.
