Your data. Your choice.

If you select «Essential cookies only», we’ll use cookies and similar technologies to collect information about your device and how you use our website. We need this information to allow you to log in securely and use basic functions such as the shopping cart.

By accepting all cookies, you’re allowing us to use this data to show you personalised offers, improve our website, and display targeted adverts on our website and on other websites or apps. Some data may also be shared with third parties and advertising partners as part of this process.

Legal noticePrivacy notice
Amazon Fire TV Stick 4K with Alexa (8 GB)

Amazon Fire TV Stick 4K with Alexa

8 GB

Question about Amazon Fire TV Stick 4K with Alexa

avatar
yasminxcarmen

6 years ago

hi, i bought the stick new. during the installation i get stuck at the update step - "unable to update Fire TV Stick 4K". The suggested solution is to unplug the power cable and plug it back in. I have now done this umpteen times, changed the WLAN, tried it on another TV and have not used any adapters (between the socket and the power cable for the stick). Can anyone help me, I don't know what to do :(

Avatar
avatar
yasminxcarmen

5 years ago • purchased this product

purchased this product
Helpful answer
Selber rausgefunden: "Press the Play/Pause and Select button simultaneously. Hold the buttons for at least five seconds. The Fire Stick will start to reset on releasing the buttons."
Nach dem Reset hat es funktioniert.
avatar
phillencolin

6 years ago • purchased this product

purchased this product
Hello, you need to do some research... It can be due to many things. Have you ever tried to google the error message? Ex.

https://www.google.ch/search