I bought a similar device in Zurich-Digitech and works perfectly since day 1. I was having a version 2 and reloading all apps took less than few hours. One thing that may be relevant is that there is a new Fairphone3+ update available that I did not install so far, for lack of time. Maybe you did install the update after basic install and this may be the root cause of the problem?

Hi, I had the same problem at the beginning and by looking at the Fairphone community forum it happened to many other people as well. As for every other software-related problem, the only solution is to notify the producer about the bug and they will update the specifics in the next software update. In my case, this was solved already after a couple of weeks, so you will most likely get it solved with the next update too.