Why don't you manage to send the goods properly packaged? 2 broken pots in two consecutive deliveries. Today another box that wasn't taped up and arrived open. You can ruin your reputation like this!

  3

Hello, does anyone have experience with Hanah Home items. I am interested in the sofa Bubble in Cream ( Item number 2331 1134 ) quality , comfort , fabric etc. ? ? Shipping costs? And what if it does not meet expectations? Thanks a lot

  11

Hello, I'm looking for a mattress for the Karup Sofa Roots 140. Do you have a mattress in the range that fits?

  0

What material is the Wenko bath dryer no: 5852227 made of? Plastic, stainless steel or other?

  2

Dear Galaxus / Digitec team, I saw today while checking my mails that my table from Dutchbone is shipped with Planzer. When I see some comments here, but also on Google reviews / Trustpilot, it mostly has a common denominator: It seems that Planzer does not have many deliveries under control. After the BlackFriday sale, I also had a negative experience with Planzer. I had to search for my Sonos Arc in the neighbourhood, about 200m under a mailbox near the central visitor car park. The package was neither protected from rain nor anything. Legally, I am liable if the parcel is marked as "delivered" but does not reach me or changes hands by being "deposited somewhere". However, Planzer protects itself by forcing me to accept the delivery deposit. I am not offered the option of not accepting this. I am the last person to complain about late parcels and I am aware of the stress in the logistics industry. Nevertheless, it does not justify holding the customer liable for damage/loss when the logistics staff are at their wits' end and deliberately accept damage/loss. Perhaps it would be well worth considering the option to choose the supplier, an improvement to the CX (as communicated on 29.11.22). Example: Many American websites offer the option to choose the supplier (FEDEX, UPS etc.). It would also be helpful to have a note in the delivery text for the respective products (e.g. delivered by Planzer) before ordering the products. Or even better, you can choose the post office by paying a surcharge. This would enable me and other customers not to have these "questionable" general terms and conditions imposed on me by Planzer. At this point, I would like to thank your customer service, which is always great! I really just want to address the problem again and give other people the opportunity to express themselves.

  2

How does that work?

  2

Hard to believe. Who would want a printer without accessories and spare parts? Is that a mistake or does it exist?

  5

I would like filters for the warranty period that the manufacturer gives, according to the motto "if the manufacturer is convinced of his product, he can also give more than 2 years warranty". And I would like to be able to filter according to maximum load capacity (my girlfriend is a medium to heavyweight and so I have one more criterion when choosing a scooter...). Technically, it shouldn't be a problem to install these two filters. It's more of a motivation problem. So dear Community, whoever supports me in my wish will help to keep the shop here "innovative" ;)

  0

Will the Duni set of 8 make it into the range soon? The set of 3 is already available.

  1

Looking for a completely plastic-free thermo mug, size approx. 3dl (for a cup of coffee to go). The hot liquid really shouldn't come into contact with plastic anywhere. There are many made of metal, but that stops at the lid at the latest. Silicone would also be OK, like the one from Pura, but the bottles are too tall, so they are more like bottles than cups. The next best thing would be from Fellow but it's unclear whether there's plastic in the lid. Thanks for your advice!

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