You ask a question to customer service and after a relatively short time you get a very polite answer from a customer advisor. If you want to reply to the answer by e-mail, perhaps to find out more details, you get a generated reply asking you to use the Digitec assistant and the whole procedure starts all over again.Sorry, but what kind of stupid system is this if you can't reply directly to the customer advisor by e-mail.I've never experienced anything like it anywhere else.

+26

  36

There is already a lot to read about Planzer in the forum. But I can't help but express my anger about the delivery (service). Planzer is the absolute worst there is. Although I still understand that something can be delivered a day later. It can happen. With Planzer, however, nobody really knows when something will be delivered. Message (Monday) parcel collected. Message (Tuesday / 11.05 pm) - delivery not possible Wednesday enquiry to customer service as to why no delivery. The parcel was forgotten to be loaded. HaHa. Question (Wednesday) when will I receive the parcel? Answer, probably not today, maybe tomorrow or the day after tomorrow. My comment, I will be absent from Friday. Answer, yes in that case delivery on Monday. Sorry, that's just sh.... If I don't receive the parcel today, I will refuse to accept it and Digitec can then negotiate with Planzer itself. As a customer, I feel absolutely ripped off.

  2

The colour was wrong

  1

So far, no order from Digitec has ever arrived in my milk crate the next day as promised. I don't know what this has to do with, except that it probably has to do with my location (Chur). Does anyone have the same problem? I would also like to know if the alternative pickmeup service fulfils this promise(?). Thank you

+156

  271

After the experience I have now had with ordering without haste, I will never use this again. Stock items are not dispatched, so you can easily wait a month for products that have been ordered from the supplier. When these arrive, despatch then starts within weeks. Well done, very poor service to this otherwise useful selection option.

  1