Hello everyone, I'm starting to find it very uncool. Every time I want to log in here on the website I have to reset my password. I have just tested it and have done the game 5 times. After you have reset your password you are automatically logged in, which is not bad. But when you log out and log in again, the password is apparently no longer valid. I have tried it several times with the same result. Apparently this is not stored correctly in the database of the website can you please fix this thanks.

2

Dryfix Termoventilatore H2000 professionale IL COMPRATORE NON HA CONFERMATO LA SPEDIZIONE MA LA SPEDIZIONE è ARRIVATA IL 15 SETTEMBRE ??? CHE FARE .?

1

I have a small feature request that you can have your interns implement. A way to move products in the watchlist to another watchlist, e.g. by dragging and dropping. Since products are saved by default in the lowest or the currently expanded notepad, my notepads have become a mess and the only way to rearrange them is to delete items from the wrong notepad, open the correct list and note the product again. Kind regards to the Digitec team

+10

21

So far, no order from Digitec has ever arrived in my milk crate the next day as promised. I don't know what this has to do with, except that it probably has to do with my location (Chur). Does anyone have the same problem? I would also like to know if the alternative pickmeup service fulfils this promise(?). Thank you

+159

276

I ordered toners from Galaxus. These were supposedly delivered 2 days ago and have now gone back to the distribution centre because supposedly no one was there to receive them. Which was not true, there was someone there all day. Galaxus does not respond to emails. I can indicate in the order itself that it has not been delivered. In this case, I should contact the customer service centre. However, I am not told how to do this. As with many other shops, there is no contact email/phone number for customer service on the website. When I search for customer service or support, I am of course only offered new products. Can anyone help me with this? I would like to complete my very last Galaxus order here quickly

+11

18

Hello everyone, would it be possible to add a weight filter for PC cases? A slider with freely adjustable minimum and maximum weight would be ideal for this. This would allow users to specifically search for cases under 7 kg or between 10 and 15 kg, for example. The weight is already listed as a specification for the products, which is why such a filter would be well-suited. Thank you!

2

There was an article about the cooperation with Apfelkiste today, wasn't there? It was taken offline again; does that mean the partnership is on hold? Good.

5

As you know, since this summer, QR bills should be the new standard (and thus *replace* the old bills). https://www.paymentstandards.ch/de... Unfortunately, Digitec, as a well-known "digital affine" company, has not yet managed this... (but sells invoice forms https://www.digitec.ch/de/s1/product/elco-rechnungsformular-fuer-qr-rechnungen-1000x-formular-13191741) Wouldn't it be about time to introduce this here? Especially since Twint was kicked out? It's the same with e-bill. It would be incredibly practical, but it's nowhere to be found... A request to support was answered with: "I can imagine that we will implement this [QR invoices]"...

+46

77

Will the Beats 360 be available to order at Digitec soon? They are currently not in the portfolio.

1

Hello everyone, would it be possible to add a filter for the maximum polling rate for mice? Especially for gaming mice, this has become a relevant purchasing criterion. The polling rate is already specified for the products. A corresponding filter would make searching for gaming mice with a high polling rate much easier, e.g., 1,000, 2,000, 4,000, or 8,000 Hz. A filter like 'at least 1,000 / 2,000 / 4,000 / 8,000 Hz' would therefore be very helpful to find suitable gaming mice faster. Thank you!

3

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

+495

1666

I received the wrong sizes in my last 2 deliveries. The label on one belt even says 95, but it is actually 115, and recently I was sent handlebar grips for my bike in size M 139mm instead of S 105mm. Both are, of course, unusable. Now I notice that Galaxus is charging me, the customer, CHF 7 for processing in each case, even though the error clearly lies with the supplier!! I am stunned and do not think this is right. I have been a long-standing and previously satisfied customer and wonder what is going on? Unfortunately, I cannot contact Galaxus either. Is anyone else experiencing this?

1

How do I delete old orders from the list

1

Hello, why is it no longer possible to choose the collection branch instead of home delivery when placing a digitec order? Thank you in advance for your feedback!

+2

8

Hi everyone. I bought the Sennheiser Momentum True Wireless 5 in-ears and I noticed that the top part of the charging case moves back and forth and also creaks a bit and has some play from left to right. Has anyone else had the same experience with this?

0

I have noticed several times now that the price development display does not show the actual prices of the past. For example, the new LG 39gx950b monitor was on sale for 1596.- the day before yesterday. Yesterday it was suddenly listed at Digitec for 2675.-. Today it's back to 1700.-. However, the absurd price peak is not shown in the current price development graph. Why? Isn't the purpose of this feature to make exactly such developments visible? As it is now, customers cannot rely on the information being correct, and thus the function is useless. @Digitec Is there any explanation from your side regarding this fake graphic?

8

Why can't I find galaxus tv in webos

6

How can an order be completed? The products are still in the shopping cart, but the bank has already been charged.

1

How do Dreame robot vacuums and mops handle the tassels on oriental rugs?

1

Hello everyone Has anyone found a window cleaning robot that is suitable for pergolas, i.e. only slightly sloping window surfaces. Most robots are designed for vertical windows. We are looking for one that can clean a window surface with relatively little inclination. Many thanks for your help

1

Why are deliveries by Planzer almost systematically (in my experience) announced as delayed on the day of delivery? Why not choose a more reliable partner or adjust delivery times at the time of ordering?

2

Hello, I ordered a package and activated tracking. This morning, I was told it had been delivered, but I haven't received anything. When I look closely at the tracking, the delivery address is not mine, but: 6312 Steinhausen. Is my package lost?

1

For years, I was a loyal Digitec customer, ordering regularly both privately through multiple accounts and for business. After this experience, however, I seriously question why one would even take out a warranty and a paid warranty extension. My Roborock S8 MaxV Ultra was not even 6 months old at the time of the defect. Additionally, I purchased a 5-year warranty extension to be covered in case of problems. From my perspective, the defect was relatively minor, and the device was still almost fully functional. I actually wanted to fix the defect myself. However, my girlfriend advised me against it, as this could void the warranty. Therefore, I consciously decided to use the official warranty process through Digitec. On-site, I was only offered two options: a refund of my original purchase price or re-ordering the same device. I had consciously bought the device during a promotion for CHF 750 at the time. The same device costs around CHF 1,325 today. This would have meant that I would have had to pay an additional CHF 600 for the exact same device. I explicitly rejected both options. Instead, I clearly stated that I wanted a repair. I was assured that this would be possible and would take about 2 to 4 weeks. Even my address for the return of the repaired device was checked with me. For me, it was clear that my device would be repaired. My astonishment was all the greater when the service case was closed as "Refunded" less than 12 hours after I handed in my device. It is particularly noteworthy that the responsible Customer Care department later confirmed in writing that there had been a divergent communication or an internal communication error. What I cannot accept about this: I am promised a repair, something else is decided internally, and in the end, I, as the customer, am supposed to bear the financial consequences of an error that I did not cause. For me, this amounts to the disposal of my property. The crucial point is not what happened internally with the device, but that I no longer have any possibility to dispose of my own device, even though I explicitly requested a repair. It is particularly annoying that less than 24 hours later, I called and asked to simply have my device, or my property, returned to me. I would have carried out the repair myself if necessary. However, this was refused, as the device was allegedly already being processed at that time. Mistakes can happen. However, the fact that Digitec itself confirms an internal communication error and that I, as the customer, am supposed to bear the financial consequences of it, I consider neither customer-oriented nor professional. Service case: SVC8010573

5

I received a notification from the supplier a week ago stating that they would initiate a refund. However, I have not yet received any response from Galaxus. Do I have to contact the CEO, or why is there no phone number or email address for such inquiries?

3

Dear Community, dear Galaxus team I would like to bring up for discussion a repeated incident in connection with parcel delivery by PLANZER - in the hope that I am not the only one who has had such experiences and that Galaxus takes its customers' feedback seriously. Yesterday evening, after dark, a parcel with damaged packaging was left directly on my freely accessible driveway without any notification and without ringing the bell. I only discovered the delivery by chance because I was walking the dog outside late at night. If that hadn't happened, the parcel would have been left there overnight - with the risk of moisture damage or theft. For me, this approach is not only unprofessional, but also simply unacceptable - especially as it is not the first incident of this kind. Especially in times when trust and reliability are crucial in online retail, the question arises for me: Is PLANZER really a good choice as a delivery service for Galaxus and its customers? I would be delighted to receive feedback from the Community: Have you had similar experiences? And to the Galaxus team: How is such feedback dealt with internally - and are there any efforts to reconsider the cooperation with certain delivery services in case of repeated problems? Thank you very much for reading along and for your opinions.

+21

28

Hello everyone, I have a problem with the aforementioned motherboard. I noticed that both the BIOS and Armoury Crate report the CPU temperature at a fixed 11 degrees and the CPU package at 0, while all other temperatures are working fine. The ASUS Q-Code shows 11. PS: I performed a clear CMOS, disassembled and reassembled the 9800X3D, and checked if any pins were bent, but everything looks fine. Has anyone had this problem and how did you solve it?

1

I was looking into a video doorbell and realised that the product images were not for the item on sale (Reolink D340B-W), but for a successor model (Reolink D340B-W Gen2). It is the ‘old’ model that is being sold. The new one may look the same – but the software, and presumably the inner workings too, are no longer quite the same. I quickly asked a question about it (Which model is actually being sold here?) and a few hours later received an email stating that the product details had been updated. But the images are still wrong. Same story all over again… still no change?! So I find myself wondering: is Galaxus doing this on purpose? Does Galaxus take its customers even a little bit seriously? Is this already unfair competition? And yes, I realise that if I’d made a ‘mistake’ when buying, I could probably return the product without any fuss – but should the customer really have to sort out Galaxus’s mistakes when Galaxus doesn’t even bother to follow up on customers’ reports of incorrect product images? Isn’t it a reflection on Galaxus if the customer has to use the EAN and Google to find out which item is actually being offered here? What are your experiences and opinions on this topic? For the sake of completeness: this is the specific item in question: https://www.galaxus.ch/de/s4/product/reolink-d340b-w-wlan-klingel-tuersprechanlage-59204570

1

Good evening everyone, I ordered a monitor that was in stock this Friday, 09.11. The order was indeed in stock and it was stated that it would be delivered on Tuesday (tomorrow, 09.15). However, my keyboard, which was ordered yesterday, has been shipped. Now, for the monitor, the status says "Delivery as soon as possible". I don't quite understand. Can you help me or give me some information? Because the order is urgent. Thank you in advance.

1

Garcima paella pan Frying pan, paella pan, steel, 36 x 48 cm CHF 21.90 Can you really use it on a stovetop?

1

I bought a mini safe but I cannot validate my code on it

1