My soundbar imploded after 24 months and 20 days, i.e. 20 days after the warranty period. I then received an email from the manufacturer Hisense saying that the manufacturer, i.e. Hisense, would replace the soundbar. I should clarify this via the seller! I've been on the phone to Galaxus for months now and nothing is happening! I will never order anything from Galaxus again and will communicate this. So: Hands off Galaxus
0
Good day On 04.05.2026 I ordered the article 186897597 Wheeler i-Hybrid Gor from you for CHF 2509. According to your order confirmation, delivery should take place between 06.05.2026 and 07.05.2026. As I have now been informed by your supplier that the bike will not be delivered until 11 May 2026, I will not be able to go on my bike trip planned for the coming weekend as planned. The delay is a clear disappointment for me. I expect a prompt and customer-oriented solution. I would therefore ask you for feedback and notification. It would be better to adjust the delivery times. Kind regards
0
How can I access this delivery method when ordering? It's not clear or mentioned.
0
Hello everyone, I'm starting to find it very uncool. Every time I want to log in here on the website I have to reset my password. I have just tested it and have done the game 5 times. After you have reset your password you are automatically logged in, which is not bad. But when you log out and log in again, the password is apparently no longer valid. I have tried it several times with the same result. Apparently this is not stored correctly in the database of the website can you please fix this thanks.
1
This is about the following articles: - 3x Lian Li / Uni Fan TL Wireless 140 - 1x Lian Li / L-Wireless Controller I ordered the fans mentioned via the Digitec website and they were delivered promptly. As the description didn't say anything about needing an additional device for colour control, I assumed that I could connect them normally to the existing fans of the same brand. Fiddlesticks. Of course it didn't work. So I searched Digitec for instructions but couldn't find any. It was only on the Lian Li homepage that it said that the L-Wireless Controller had to be ordered. When I went to the store in Kriens to pick it up, I asked the salesperson to make sure it would really work with my other components. His answer. He assumed that it would work. When asked that it would be nice if there was at least a note in the product description that an additional device had to be purchased, I got an unbelievable answer. It is up to the customer to find out what they actually need and whether the data on the product (Digitec homepage) is correct. I looked at the salesman in disbelief and asked him if he was serious, to which he answered "yes" in a very relaxed and friendly manner. At home, I installed the fans with the additional part and started up the colour control. Of course, this required downloading another programme from Lian Li. The result. Only the colours of the Uni Fan TL Wireless 140 could be controlled, but not the others. Of course, there was nothing about this in the description or on the homepage. So I removed the fans and ordered new ones, which I was sure would work with my system. Now I can return the faulty purchase to Digitec and have 10% of the purchase price deducted because I opened the packaging. Although I would never have ordered these items if the description and instructions had been correct. Well, that's another way to make money. Hence my tip. Do your own research and never rely on Digitec's descriptions. Even if they are demonstrably wrong, they don't seem to know the word "goodwill". It's not their fault. That was another answer. So thank you very much for the great service, which of course I can't recommend to anyone else.
1
Every time I have to take a day off work to receive digitec parcels as I only get them if I sign for them. As usual, Planzer delivers "the next day" or at some point, at least I hope so, it wouldn't be the first time that nothing arrives. I can't even pick it up or anything and the customer service is anything but helpful I am very satisfied with digitec but planzer is a pure incompetence club.
1
WHAT is this again? Today, for the umpteenth time, I come across such an ugly, clunky, impractical new layout on the main page. Guys, you never learn, do you? I have nothing against POSITIVE changes where something is improved. But every new layout so far has been a disaster, this one is no exception. Take that away! So... time to divert my Galaxus bookmark directly to my profile again, eh? Too bad, I liked reading the main page - but not like this.
8
I bought a new smartphone weeks ago. Why am I now being shown and offered countless smartphones every day on this new, absolutely ridiculous homepage? I don't understand this design and this approach any more than I understand the completely faulty filters for laptops. Which, by the way, is what drove me to order from Brack. Anyway, the Digitec homepage will be crossed off my morning reading list. Let's just wait for the next update. I have time and there are other suppliers.
1
Hello everyone Will the Oppo find x9 ultra mobile go on pre-sale in Switzerland? If so, from when? With the master bundle telescope and all accessories? Thanks for the feedback. Greetings
24
The y101 and y12 bags are not compatible and will be returned.
2
Looking for a notebook with 2 m2 memory
0
A few days ago, Galaxus and Digitech updated the site's home page. It's not a problem in itself, but they've removed the feature I used the most! Before, when the price of an item on our wishlist dropped, there was a 'notification' in a box at the very top. Now it's still there, but at the bottom of the page, lost between the items. I'm the only one who finds this absolutely impractical?
0
What does delayed delivery mean? The product was in stock and was described as being delivered the next day. Been waiting for a week. Even Amazon was quicker to receive after 3 days from DE. Also China was faster after 5days received.
5
Hello, Could you tell me the power of the laser ( 10 or 40 Watt) of the 3D printer Bambu Lab H2C Combo-laser edition in action at 3029.- Frs.
0
Hi, I ordered a sink on 19 April with delivery week 4 - 7 May. To date my parcel has not arrived, but I have not even received any feedback as to whether it has been shipped. How can I get information about the goods?
0
Hello, I've noticed that a lot of people are buying a Mac mini for OpenClaw, and I honestly don't quite understand why. I'm currently running OpenClaw on a Raspberry Pi 5 with 8 GB RAM and using API keys. This basically works, but what really bothers me are the running costs. At the same time, I can hardly imagine that a Mac mini offers enough power for AI applications - at least compared to classic desktop setups. So I ask myself: Why do so many opt for a Mac mini to run OpenClaw?
2
Hello, Why is the De'Longhi Magnifica Plus automatic coffee machine missing from your range? Do you plan to add it to your range? Hopefully soon. Thanks in advance.
1
Have you also noticed that product descriptions are getting longer, sillier and sillier? Are product descriptions now generated by AI?
1
Hello, I have ordered a Pearl battery, Only half of the things are missing. I don't know the name of the missing parts to order. Can you help me
1
Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF
1582
I realised today - unfortunately only after placing my order - that Planzer will deliver my order, even though I don't actually want any more parcels delivered by Planzer. It's just a hassle every single time. I had set my default delivery service to CH-Post months (or years?) ago. Apparently this setting option has been removed and you now have to select it again individually for each order ...? If I had known this beforehand, I would have done the same. Now the order is already out and I can see that Planzer will deliver :-/ I would be really surprised if it goes through without any hickups this time ... Let's see.
8
Used Apple Silicone Case Apple iPhone 6, Apple iPhone 6s
0
I regularly share Digitec articles in our Tech-Talk Discord - currently this one, for example: https://www.digitec.ch/de... Problem: There is "no preview". Just a bare link. Especially compared to practically all other sites (YouTube, news sites, etc.) that clearly display the title, image and description, this honestly seems pretty... 2010 😄 I suspect that either the Open Graph tags (og:title, og:image, og:description) are missing or are not being delivered correctly. This is a real shame for us in the Discord because: I like sharing articles in our tech talk channel. Without a preview, the links are much more likely to get lost and it simply looks less appealing So I have a direct question: Is this known? Are there any plans to fix this? Would be mega nice if it worked properly at some point - your content definitely deserves it 🙂 Greetings Marco
0
1. I have purchased 2 Wacom Intuos S. According to the enclosed instructions, there are replacement pens on the back. However, I cannot open the pen. Is there a trick for this? 2. In the instructions (PDFs / videos) you always see a pen with a rubber on the back for erasing. Is this eraser missing or am I erasing with the pen?
0
Why can't I find galaxus tv in webos
3
Why is it not possible to define a default delivery address at checkout? The last address selected is always used.
1
Hello, I'm looking for this product. You have the brand name Botslab, but not the product I'm looking for.
1
Dear Community, dear Galaxus team I would like to bring up for discussion a repeated incident in connection with parcel delivery by PLANZER - in the hope that I am not the only one who has had such experiences and that Galaxus takes its customers' feedback seriously. Yesterday evening, after dark, a parcel with damaged packaging was left directly on my freely accessible driveway without any notification and without ringing the bell. I only discovered the delivery by chance because I was walking the dog outside late at night. If that hadn't happened, the parcel would have been left there overnight - with the risk of moisture damage or theft. For me, this approach is not only unprofessional, but also simply unacceptable - especially as it is not the first incident of this kind. Especially in times when trust and reliability are crucial in online retail, the question arises for me: Is PLANZER really a good choice as a delivery service for Galaxus and its customers? I would be delighted to receive feedback from the Community: Have you had similar experiences? And to the Galaxus team: How is such feedback dealt with internally - and are there any efforts to reconsider the cooperation with certain delivery services in case of repeated problems? Thank you very much for reading along and for your opinions.
12
Hello. I tried to change the delivery address immediately after placing an order. I couldn't, so I had to cancel the order, the money was refunded and then I placed the order again with the correct delivery address. Have I overlooked an option? As I can't find a contact form either, I'm trying to find an answer this way. Thank you for your feedback. Greetings Werner
2
Delivery time not respected !!!!!!!!!! Impossible to get information: no telephone, no email, no online chat !!!!
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