Hello, I put an item in my cart with a clearly indicated price. A few hours later, I went back to validate and pay for it. Surprise! The price had gone up by 69 CHF without me being notified. The product in question: OnePlus 15 R displayed at 520 CHF when searching and adding to the cart... discreetly changed to 589 CHF when validating to pay! I hope this is an error, otherwise be careful and take a photo of the prices displayed in your cart before checking out. I have a screenshot of my cart with the price 520 CHF if needed. PS / It would be really sad if Galaxus practices what some dishonest supermarkets do: a price at the checkout different from the one displayed on the shelf. Regards, A loyal customer who enjoyed shopping at Galaxus

0

Why can't I find galaxus tv in webos

5

I ordered two Somfy indoor cameras at the price of CHF 259.95. After doing installation tests, I realized that the configuration of the outlets in my apartment was not practical with these cables. I decided to carefully repackage the camera (the other one was not touched) and send everything back to the sender Conrad. After receiving the refund, I noticed that an amount of CHF 26.- had been deducted for labor. I completely understand that the manufacturer has to check the condition of the goods upon return and charge a percentage, but I find the cost a bit excessive. It's a shame

2

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

+495

1646

Hello I am buying a gaming keyboard for my son. If he doesn't like it, can I return it?

1

I see the fastest delivery time for all available items: Thursday. Has something gone wrong in the warehouse again, haha?

+10

18

Hi ! somebody can help me to build a pc? because i dont have the knowledge to build it on my own my budget is 1000 chf I would like to use this pc for play fps games and for design 3d objects, and adobe programs. I don't want to play on ultra graphics, just something medium to run it smooth,

4

Dear Community, I would like to know how regularly, and if at all, you have already received a Galaxus voucher when you moved up a level in the Community? I think I have already collected a few points and have also climbed a level a few times, but I have never won anything. Do you have similar experiences? Or have I just had bad luck so far? And if you have already received vouchers, what were they for? Are they just little token vouchers or are they actually useful?

+61

77

Hoi Zäme, For some time now (since the last update?), the "Recently viewed products" feature in the Galaxus app no longer works for me. This applies to products I view in the app; it works via the website and is also displayed in the app. Is there a new setting for this in the app?

2

Grüezi, unfortunately I have not found anything about this. How can I transfer the warranty for an item that I have bought here but sold externally, privately?

+1

9

Hello everyone I'm looking for a PC that shouldn't cost more than 500 CHF. I'm not a 24/7 gamer and only need something mediocre. I'm actively searching on; Tutti, Digitec, Galaxus, etc.

3

Why is the selection of Mini-LED monitors so small here? I'm looking for a 1440p 27" monitor, but I only have a choice between 3 models. 2x older models with various teething problems and few dimming zones. Then there's 1x a new but overpriced model from an unknown cheap brand (incorrectly listed as AOC). I've also seen models incorrectly listed as LED. That's how you can't find them, of course. By now, there should also be significantly more models from well-known brands like AOC, Benq, and others.

1

Is there a telephone number I can use to contact Digitec Lausanne?

+11

18

Why can't I reach anyone at digitec/galaxus? I sent in a defective coffee capsule machine almost a month ago and I can no longer get any information from digitec/galaxus, let alone contact customer service. All online assistants are useless, everything used to be much better. Also about the move of the store in Winterthur, you didn't get any information that they have changed location, no, they prefer to leave people standing in front of an empty shop. Instead of wanting to expand abroad (Amazon Land) and spending billions there, they should think about a more sensible pricing policy and new, more accessible locations in Switzerland. For example, a location in Embrach, Bülach or Kloten.

+16

25

Hello! There are two offers for the Nikon z9: 1. Nikon Z9 at CHF 3737.- (https://www.digitec.ch/fr/s1/product/nikon-z-9-4570-mpx-plein-format-appareil-photo-17284026) And 2. Nikon Z9 at CHF 4750.- (https://www.digitec.ch/fr/s1/product/nikon-z-9-4570-mpx-plein-format-appareil-photo-17284026?offertype=retail&offerid=406802) Could you please tell me what the difference is, if not the price? Thank you very much. Regards, Marc Di Emidio

1

When will the chatbot arrive that you can describe a problem to and get product suggestions, instead of having to already know the right keywords for the search?

1

Hey, About 3 weeks ago, I ordered a Mac Studio in the standard configuration from you and, of course, paid for it. At that time, it said: xx units ordered, deliverable between 01.07-24.07. Then every few days I received an email: "Sorry, your order is delayed." Since then, silence. Today I checked, and the date has been pushed back even further, now sitting at the end of the current estimated delivery for new orders. Again with xx units ordered. It would be really nice if you could let me know what's going on, or how much longer I really have to wait? Has anyone else here ordered a Mac Studio, or perhaps even received one already?

11

I placed an order for a Dyson hoover on 22 July. Delivery was due on the 24th via Planzer (…). Still no hoover by the 27th either. I was asked to be patient via live chat. I was told to get in touch again if the order hadn’t arrived by today, the 29th. A nice touch: as an apology, I was sent a free power bank. I received it today. Plus a window kit for a mobile air conditioner that I’d never ordered! I got a call back from Galaxus very quickly! But it was from a lady who was unenthusiastic, verging on rude: the Dyson had been returned by Planzer because the address label was missing. And I was told I could either take the unsolicited parcel to the post office or bin it. I’d receive the hoover next week. Next week! I’ve placed a lot of expensive orders with Galaxus over the last few years. And, with a few exceptions (deliveries via Planzer…), I’ve been satisfied. But this is a let-down! No communication from Galaxus regarding their mistake and no effort to finally deliver my order as quickly as possible. I expected better.

1

Hello everyone, I ordered an iPad on July 12th and was initially supposed to receive it between July 22nd and 24th. In the end, several delays have occurred, leading to an estimated delivery time today between August 8th and 24th. All this despite customer support promising me, after the first two delays, that there would be no more and that I should normally be delivered by August 1st. But today, the order is still stuck at the "ordered from supplier" status, and I'm being given empty promises of delivery. I would have canceled my order, but the problem is that the price of this iPad has skyrocketed everywhere else in the meantime, which leaves me a bit stuck. I don't know what to do anymore, do you have any advice or have you experienced the same situation?

0

Hello I have placed an order and apparently the package has been delivered. However, I have not found anything. It's not at the neighbour's either. Could customer service please take care of this? Many thanks

+13

21

Product cancelled....

0

Hello dear Community, I'm looking for all the awards you can get at Galaxus and how exactly you can get them. So far I have found the following awards: Answer, Discussion, Shopping, Product review, Resale, Pixel money, Sofa, Post horn, Gripper, Night owl, Croissant, Rotten egg, Headset, Doctor hat, Blue light, Mirror, Post-it, Sheriff star, Grid cell, Pioneer, 1. August, Christmas tree, glass water, pink glasses, bag, Labour Day, pixel money, fat fish, candle, birthday cake, recycling, hair quiff, mask, wallflower, mobile phone antenna, Easter egg, fan scarf, tablet, dot, gemstone, toucan beak, mohawk, Lätsch, logo, novel, crown, empty chair, Google link, perm, dressing gown. Have any of you discovered any other awards or know how to get them? Any information could help us compile the full list. I'm particularly interested in hidden or lesser-known awards and their associated challenges or conditions. I would appreciate a lively participation and exchange of knowledge and experiences. Maybe someone has insider tips or tricks on how to get certain awards more easily. Thank you in advance for your help!

9

I ordered toners from Galaxus. These were supposedly delivered 2 days ago and have now gone back to the distribution centre because supposedly no one was there to receive them. Which was not true, there was someone there all day. Galaxus does not respond to emails. I can indicate in the order itself that it has not been delivered. In this case, I should contact the customer service centre. However, I am not told how to do this. As with many other shops, there is no contact email/phone number for customer service on the website. When I search for customer service or support, I am of course only offered new products. Can anyone help me with this? I would like to complete my very last Galaxus order here quickly

+6

11

Unfortunately, it's not the first time: I order products from digitec for business that are labelled "Status green, x pieces in stock, delivery in two days" and then wait weeks for them. As the company is a customer there, I'm unfortunately tied to the shop - which makes me absolutely sick. Current example: I ordered the DJI Cellular Dongle 2 in mid-April. At that time the delivery date was 17 May. The other day I received an email saying that it would be further delayed. The joke of the matter: According to the system, there are supposedly still 8 units in stock. I am so pissed off. Have you had any similar experiences with digitec's stock levels recently?

+8

17

On 6 June 2026, I ordered an item that is manufactured in Switzerland and is currently in stock. I was assured that it would be delivered within the next 16 days – which is already quite a long time. It’s now been 25 days, and the delivery that was announced the day before yesterday for today still hasn’t arrived, even at 6.20 pm. Will the delivery finally arrive tomorrow, after 26 days? A message about the delivery delay, or even an apology? Not a chance! Overseas online retailers regularly deliver within three to four days. No wonder I won’t be in any mood to order anything from Galaxus in future.

0

Is there any reason for that? Doesn't make much sense honestly why specifically this type of products has to be shipped and not available for in-store pick-up

0

I hate it when websites take on a life of their own and automatic videos demand my attention. I can't even get through the blog posts because I'm constantly distracted by these short videos. How can I turn off this invention? I can't find any help for it, only (ironically) Digitec blog posts with titles like "No more Shorts: YouTube gives parents more control" and "Finally: Trailer autoplay on Netflix can be turned off!"

+5

12

The quality regarding "service case" is pathetic. Very long processing times, no status updates. Also, the quality of the Customer Service Representative is not professional. Similar experiences?

3

Good day dear community I have been a digitec / galaxus customer since November 2004. I have always been very satisfied. Price and service have always been very "round" for me. On 05.07.2026 I ordered a Dreame washing machine L9 and received it on 14.07.2026 via PostLogistics. When unpacking the machine from the transport carton, I was horrified to discover that a side panel was completely dented. The transport carton showed absolutely no signs of damage - the damage was hidden and only visible after unpacking. I immediately took photos of the damage and reported the transport damage via the Galaxus app on the same day. I assumed that this case would be resolved in a few days and that I would receive a new machine. Today is 28.07.2026 and the case is still pending! I have also been in contact with Dreame Switzerland, who correctly referred me to Galaxus, as Galaxus is my contractual partner and seller. I have already made countless phone calls to Galaxus customer service. The message is always the same: it is being processed. They cannot or will not tell me what the problem is. Even after I persisted and asked for a supervisor, nothing happened. He solemnly promised me a written response by email - I have never received this email to this day! I am simply ignored and put off on the phone, told to "have patience". For how long? No answer. The deadlines pass without result. On Sunday we are going on summer vacation and have been without a washing machine for two weeks now. As a loyal customer for over 20 years, I am massively disappointed with the current "service". The legal relationship between Galaxus and the Post should not be carried out on the back of the end customer. Has anyone had similar experiences with PostLogistics damage to large appliances? How did you manage to get the case finally escalated and resolved? Thank you for your tips and answers!

0

I bought a window washer from you and sent it back the same day, following your instructions, with a returns slip. A month later I received an invoice for 7 francs to be paid before 28 98. What's going on?

2