It is increasingly the case that not a single copy of a product can be ordered, but at least 2 or more products end up in the shopping basket. This may still be ok for purely consumable items. For all other items, this is neither sustainable nor customer-friendly. Do others see it the same way? I have not yet been able to find out whether this is only the case with third-party suppliers. But regardless of this fact - this is a bad development.
1
Dear Community, I would like to know how regularly, and if at all, you have already received a Galaxus voucher when you moved up a level in the Community? I think I have already collected a few points and have also climbed a level a few times, but I have never won anything. Do you have similar experiences? Or have I just had bad luck so far? And if you have already received vouchers, what were they for? Are they just little token vouchers or are they actually useful?
72
Hi. When will you have the Sennheiser HDB 630 in your range?
4
Unfortunately, I had to return two Galaxy S25 FE (would actually be great devices) because Digitec sold me EU versions. The last device Jetblack 256 GB was intended for Telecom Hungary (EUX/-/EUX/TMH). With this device I had problems with the e-Sim from Swisscom. A request to Digitec: Please declare the EU versions! Thank you very much for your goodwill in returning the S25 FE Jetblack, I was very pleased.
1
Private sale not mentioned
3
Unfortunately, many new and current smartphones are not suitable for emergency calls. Is it possible to find out whether a mobile is suitable for emergency calls before you buy it? This can help you and the supplier avoid hassle and annoying inconvenience.
2
Hey everyone I'm thinking about buying an e-reader. Which one can you recommend? Should be easy to read at any time of day/brightness and have a decent battery life and not be as big as an 11" iPad. Thanks for your tips 😀
1
My wife has a 2015 MacBook Pro and is hoping to find a portable monitor that can connect directly to it, using just a couple of cables without the need for a wall socket. It doesn’t need to be super fancy—just something to handle emails, PDFs, and Excel and easy to take on a backpack. Any recommendations would be great!
0
Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF
1567
Will new HMD smartphones be added to the Digitec range?
1
the last few orders i have placed have been met with various problems/disappointments. - damaged products because the packages were not packed sensibly or too large packages for the corresponding products - product not complete and electrical products with non-CH plugs
1
Hello all I have noticed that my latest order cannot be tracked, even though the item was marked as "shipped" in the order overview and I was also notified of the shipment by e-mail. In the delivery details, both the parcel number and the "Track shipment" button are missing. I have noticed that this has also been the case with other orders in the past. However, with some purchases it was possible to track the shipment. Can anyone tell me what the criteria are for possible tracking? At the moment these seem pretty arbitrary to me. Many thanks and kind regards
12
Hello everyone, I have bought a 440cm hammock to sleep in. But unfortunately I can't hang it from the ceiling. Your hammock stands are all too short or too unstable. Why don't you offer the Chico XXL? I would buy this stand immediately. The best stand in Europe. Who already has it?
2
Hello everyone, I'm looking for a pair of high-quality Bluetooth headphones that can be operated wirelessly and play significantly louder than typical models. My goal is to have a truly cinematic experience, e.g. when watching Netflix or Disney Plus, where the volume really fits and the action is audible. So far, I've been using the SteelSeries Arctis Nova Pro Wireless: At around 60 to 66% volume, it feels like it gets to the level that a Sony WH-1000XM6, for example, only reaches at 100%. I use it purely via Bluetooth, without a DAC, and the volume is still impressive. Now I'm looking for something more elegant and comfortable, e.g. in the studio or hi-fi sector, which is also Bluetooth-capable and achieves a higher volume than normal headphones. Does anyone have any recommendations for models that: offer high volume level / gain, are comfortable to wear for long periods of time, have a good, balanced sound, deliver a cinematic effect, especially for films and streaming? Many thanks for your tips!
0
The last 2 orders alone were wrong deliveries and parcels declared as returns but simply not delivered. Really tedious if you've been waiting a long time anyway. The cost credit note and reordering makes the whole thing even slower. It's all happened before, but not so often... Longboardfreerider
3
Does anyone know of similar suppliers for mobile add-on monitors for notebooks like those offered here: https://eu.aura-displays.com/ @Digitec: Are you planning to include such add-on displays in your range?
1
Is it known when the QuadLock cases for the Samsung Galaxy S26 Ultra will be available?
1
Why can't I reach anyone at digitec/galaxus? I sent in a defective coffee capsule machine almost a month ago and I can no longer get any information from digitec/galaxus, let alone contact customer service. All online assistants are useless, everything used to be much better. Also about the move of the store in Winterthur, you didn't get any information that they have changed location, no, they prefer to leave people standing in front of an empty shop. Instead of wanting to expand abroad (Amazon Land) and spending billions there, they should think about a more sensible pricing policy and new, more accessible locations in Switzerland. For example, a location in Embrach, Bülach or Kloten.
2
For the past 2 weeks the Galaxus website has stopped working in my FireFox browser. None of the links work so what ever I click on, nothing happens unless I refresh the whole page. Seems to work fine in Edge, but I don't like using Edge. Anyone else had this issue?
2
Has it been withdrawn from sale because of the recall on the presence of asbestos and for those who bought it, will there be a refund because all the sand is to be withdrawn from sale! Thank you for your news
1
I am still looking for the base
1
I am taking up this topic because I have read it several times and it has also already caused me a headache. It is clear to me that you expect to maximise profits with dynamic prices. As a customer, however, I have to say that it put me off. It would be understandable if the prices changed every week or even every 2-3 days, but hourly is really an imposition. Yesterday I was about to buy a fully automatic coffee machine. When I finished comparing prices, the coffee machine I had chosen suddenly cost 17% more. How can I, as a customer, compare products when the prices are not even protected for my session? Please stop adjusting your prices so quickly, because that's how you punish customers who are unlucky enough to order at the wrong time. _____________________________________________________________________________ It is clear that dynamic pricing promises profit maximization. As a customer, I have to say that it puts me off. The fact that the prices change every week or even every 2-3 days would be understandable, but every few hours or even shorter time periods is really an imposition. Yesterday I was about to buy a fully automatic coffee machine. When I finished comparing different articles, the coffee machine I chose suddenly cost 17% more (after I put it in the cart). How can I, as a customer, still compare products if the prices are not even protected during my session! Please stop adjusting your prices so quickly, you will punish customers who are unlucky enough to order in the wrong second and will therefore stop buying at Digitec/Galaxus.
16
Hello, I've ordered components for a new PC and I'd like to change and upgrade the graphics card. Unfortunately the order can no longer be changed online. What's the best way for me to make the exchange? refuse the whole order on delivery (that seems ridiculous), refuse just the graphics card? Accept it and go to the shop with it to make the exchange? Thank you! Edit: I ended up ordering the new card, and I'm going to "return" the first one when I receive it.
1
Hello . I have just made a return request due to a fault. Can I order another product instead and have the price of the item I am returning deducted?
1
Hello, I ordered a birthday present for my daughter on 2/02 and this is the second time I've been told that the delivery date has changed. Could you please make sure that the order arrives before 17/03. Thank you for your help.
1
Hello everyone, Are there any considerations or long-term plans to provide a public REST API for Digitec Galaxus or is such a thing conceivable in principle? This would mean read-only access to product data such as descriptions, specifications, prices, availability, categories or ratings. This could be used to build your own tools, for example for price analyses, product comparisons, data exports, notifications, etc. Of course, under clear framework conditions such as API keys, rate limits and access only to public data without influencing shop functions. I would be interested to know whether there are already statements or discussions on this or whether a public API is deliberately not planned. Thank you very much.
3
Sorry but that's the behaviour of a sneaky rat - I cancelled my entire order. I put the items in good faith, even placed the order but then noticed that the price of some items had increased by over 50%!! There should be a huge warning if this happens. By the way, if you didn't have this "50chf minimum order" then I would have already bought the items. A loss of business for you and a disappointing experience for me, a 'lose lose' all round.
1
I have a USM Haller table (175 × 75 cm) and would like to mount (two) monitors. Does anyone have experience of which monitor mount is really stable on this table? (Besides the official one) Normal table clamps don't always seem to work because of the thin top and the metal frame. Many thanks in advance :-) LG
0
I am looking in Switzerland to find an old cable for Samsung Note 3. Thank you
0
Hello, I placed an order for an electronic device in December, but unfortunately I am unable to make payment. Can I still return the unopened product to your premises?
1
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