Hello Galaxus

Are these used items and therefore the special offer yesterday? The box was already partially opened and the parts were packed inside in such a way that the aluminium parts lay directly on the tail lights and scratched them. No protective packaging or anything like that. Only one metal part is in bubble wrap.

Question

Hello Galaxus

Are these used items and therefore the special offer yesterday? The box was already partially opened and the parts were packed inside in such a way that the aluminium parts lay directly on the tail lights and scratched them. No protective packaging or anything like that. Only one metal part is in bubble wrap.

Answer

The best thing to do is to contact our customer service directly at https://helpcenter.galaxus.ch/hc/de/requests/new. Your request can then be examined individually.

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